" Bagram base,Afghanistan' Internet Job"
Gelena Bondarenko Contact details Tel (mobile) +38-093-333-12-40 Current Residence: Kiev, Ukraine E-mail: flyhelo69@yahoo.com Personal Information Full name: Gelena Bondarenko Date of Birth: August 10th 1978 Marital Status: Single Nationality: Ukrainian Christian Languages: Russian: Mother tongue Ukrainian: Mother tongue English: Excellent oral and written Japanese: Excellent oral and written (level 4 and 3) Career Objective To secure a long-term, mutual and beneficial employment in a reputable and leading establishment. I am certain my interpersonal and effective communication skills and proactive attitude will benefit a leading establishment. I hope to apply my skills in a competitive environment and develop my skills through proper exposure. Employment History 2010 Telecommunication company Babtel (Army Air Forces Exchange Services) Iraq, base Balad Role: services supervisor manager Key responsibilities include: Supervised the communication between customers and employees regarding setting up and termination of accounts.Handled the problems of customer service representatives 2009-2010 Travel company "Abercrombie & Kent" Jordam, Amman Role: marketing, tour consultant Key responsibilities include: Helping create cultural tourism partnerships and products statewide.Providing customer service tourism. 2008 2009 Sports Club "Unost" Ukraine, Kiev Role: Office Administrator Key responsibilities include: Business and financial management.Advocacy and advice.People management. 2007 2008 Imperial, +IT Ukraine, Kiev Role: Sales & Marketing Manager Key responsibilities include: Evaluating marketing campaigns. Carrying out market research and customer surveys to assess demand, brand positioning and awareness.Participate in trade shows or other promotions 2006 - 2007 Mexx Fashion Ukraine, Kiev Role: Sales Consultant / Experienced Sales Representative Key responsibilities include: maintaining and developing relationships with existing customers via meetings, telephone.Calls and emails;visiting potential customers to prospect for new business.Acting as a contact between a company and its existing and potential markets. 2005 - 2006 Puma Sports Wear Ukraine, Kiev Role: Sales Consultant / Experienced Sales Representative Key responsibilities include: maintaining and developing relationships with existing customers via meetings, telephone calls and emails.Visiting potential customers to prospect for new business. Education: 1987 - 1995 International School Ukraine, Lugansk 1987 - 1995 School of Art (Ballet Dancer, Folk Dancer, Piano Choreography) Ukraine, Lugansk 1995 - 1999 College Culture & Art (Choreography, Dance Teacher, Modern Dance, Ballet, Folk) Ukraine, Lugansk 1999 2003 Kiev Institute Social & Culture communication Ukraine, Kiev (Specialist in International Art, Culture, History, Guide & English Translator) 2003 2007 Ukraine-Japanese centre Japanese Translator Level (4 & 3) Ukraine, Kiev Relevant Training Courses Seminar Professional Translation, Literature & Japanese Culture Seminar Professional Modern Dance / Choreography Seminar Sport Wear Production (Puma) Seminar Hotel & Tourism Marketing Summary of Qualifications I am a highly motivated and determined individual with excellent interpersonal and communication skills. I enjoy new challenges, working with people on all levels, in a fast-paced environment. I demonstrate strong organizational and leadership qualities and am an ambitious person with aspirations to become as successful as I can be. Passion for customer service. Communication on all levels, listening and presentation skills. Strong attention to detail. Ability to work quickly under pressure. Proven ability to retain customer satisfaction. Strong negotiation skills. Possesses good and accurate typing skills. Ability to lead and motivate a team. Team work/leadership can work successfully as a team member or an individual. A good problem solver and a fast decision maker especially when it is customer related issues. Excellent communication skills in English, Russian, Ukrainian, Japanese (oral and written). Exceptional ability to handle customer complaints. Strong sales / marketing skills. Excellent time management skills. References: Available on request | 
