Curriculum Vitae Personal Data: Name: Ahmed Muhammad Gouda Marital Status: Married Date of Birth: 12/08/1977 Nationality: Egyptian Passport number: 592271 Place of issue: Egypt Valid till: 14/04/2013 Current Phone Number: 0020165718727 Current Address: Alexandria .Egypt, - Second Address: Muminova st.2B-5flat, Mirzo-Ulugbek region Tashkent, Uzbekistan Educational Qualifications: Faculty of Arts, Archeology section, Egyptology department, (Good Degree) Achieved 2000/2001, Egypt. Languages: • Arabic Native language • English Confident reading, writing and fluent in speaking • Italian Good • Russian Fair understanding • German Fair understanding Job Scope: During all my work duty I involved in all main sectors of The Front office dept, Sales and marketing dept, Reservations dept And I can prove the following skills: • Hotel Departments Trainer, Reservation daily duty regulation, F.O daily duty regulation, F.O. cashiering, Operators “different systems” • Handling the reservation Department and managerial the work flow, Handling the front desk operation throw the reservations correspondence and contract lines rules, Front Office and reservations monthly and daily reports, Handling, manage and supervisory The System Setup, blocks, rates, data entry, filing, ruffling controlling and managerial the contracts and allocations . Training & Courses: • Certified HDT American Hotel & Lodging” Educational Institute” in Hospitality Department Trainer • IBM Training in different Operating System & Computer Programming Languages and network setup, - Certified Lotus notes application software • Tow Courses Levels in Italian language • Effective Internet communication skills “Power User”, CIW Certificate • Supervision , coaching , Human Resources and Train the trainer by academic methods • Handling Guest complaints • Telephone manners and standardized Computer Knowledge: • Brilliant: v. 10 spring (Hotel administration software) Very good command • Fortune Enterprise v.3.3(Hotel administration software) Very good command • Fedelio: v. 7.13 “Hotels premiere administration software. Very good command • Fedelio v. 6.20 “Hotel Administration software Very good command • MCIT Certificated Lotus Notes Application as user, developer and administrator • Windows: Excellent command on 95, 98, 98SE, 2000 and XP(Home Edition and Professional) • Photoshop. Excellent command • Microsoft office Word , Excel , Power Point, FrontPage, Movie maker and Outlook Express and Incredi Mail “Mailing system” Excellent command • Programming Languages: C++, HTML, Java, Java Script, Lotus Script • Object Analyses • Networks Fundamental • Internet: Excellent command (power Professional User) Part time job: • From 29/05/08 till 29/07/08 in Tashkent – Uzbekistan , Mirzo - Ulugbek region, Tashkent hotel and tower5* as Assistant sales & marketing Main Responsibilities: Last Work: • From 23/04/07 till 16/04/2008 (Falcon group) Dhow Palace Hotel 5*as Assistant Reservations Manager, Dubai-UAE” Main Responsibilities: The positions of supervision responsibility for the Reservations is concerned with the control of room availability; Such as to maximize the hotel revenue, as well as supervision the guest arrival, conventions and groups reservations as well as handle it with the tour leaders and travel agencies agents and information requests, Maintaining an organized reservations handle system to analyze trends easily and accurately and to forecast the occupancy, I used to inform the management of certain results via Emails , I also participate in important decisions involving to the occupancy, rate goals, marketing strategies and the developing of rates. Beside I’m involving and reporting closely with the Sales and marketing Department to determine the most advantageous market segment ratios, to handle carefully groups and conventions before the guest arrive. I insist to take care about their individuals’ requests, so that the arrival time will be easier for them and the hotel for first impressions to stay away from the conflicts. During their stay I am responsible and supervisory for any additional requests they might have and handle it with the travel agencies or companies and F&B department to inform about count of persons for buffet arrange, for achieving the best room revenue further more to high F&B revenue, I do coaching, supervisory and handling and confirming of reservations with a highly performance to achieve the most high rates. In addition I work closely with the accounting to ensure effective billing or outstanding and refunds or payback procedures to be matching with hotel policy , I also maintain control of guest mails reservations or requests, plans and implement the application of availability controls to those market segments, which will maximize hotel rooms . • From 01/06/06 till 22/04/07 (Land Mark grp) Seashell in Hotel4* as Front office Assistant, - Dubai-UAE Main Responsibilities: The positions of supervision and managerial responsibility for Front Office department and work flow is concerned with handling guest arrivals, departure and information requests to be achieved and high performance standard among the guest contacting staff and the guest-satisfaction –rate .As a consequence they are knowledgeable, friendly and polite when they are dealing with the guests and in addition I help them to understand the reservation correspondences , I used to inform the management of certain results, trends or guest impressions and problems in the hotel affecting the guests and the operation via reports and e mails . Furthermore my work is related closely to the Housekeeping department to achieve the work flow points, for instance to change rooms quickly so that just to minimum of time gets lost and the arriving guests can be located to their accommodation. I also participate in important decisions involving to the occupancy corroborating with reservations department for developing rate statues. Beside I’m involving and reporting closely with the Sales and marketing Department to determine high rooms and extras revenue. In addition I work closely with the accounting to ensure effective billing procedures to be matching with hotel policy. I also coordinate with the Human Recourses Department to ensure staff training is continuously carried out and proficiency is maintained all time. I also maintain control of guest mails, plans and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable parcels need supply. And I ensure a professional switch board operation all time and carry out routine-test-calls to ensure the standard as high as possible. Besides I carry out duty management shifts to the Hotel standard, according to the rotes established. Furthermore I work and help the team to work with highly performance under stress “rush times” and find solutions for the IT problems depending on my knowledge and my background information. : Previous Work Experience: • From 12/12/05 till 18/04/06 Iberotel Arabella4* Hurghada-Red Sea-Egypt as Reservations Senior Supervisor in charge Main Responsibilities: The positions of supervision responsibility for the Reservations is concerned with the control of room availability; Such as to maximize the hotel revenue, as well as supervision the guest arrival, conventions and groups reservations as well as handle it with the tour leaders and travel agencies agents and information requests, Maintaining an organized reservations handle system to analyze trends easily and accurately and to forecast the occupancy, I used to inform the management of certain results via Emails , I also participate in important decisions involving to the occupancy, rate goals, marketing strategies and the developing of rates. Beside I’m involving and reporting closely with the Sales and marketing Department to determine the most advantageous market segment ratios, to handle carefully groups and conventions before the guest arrive. I insist to take care about their individuals’ requests, so that the arrival time will be easier for them and the hotel for first impressions to stay away from the conflicts. During their stay I am responsible and supervisory for any additional requests they might have and handle it with the travel agencies or companies and F&B department to inform about count of persons for buffet arrange, for achieving the best room revenue further more to high F&B revenue, I do coaching, supervisory and handling and confirming of reservations with a highly performance to achieve the most high rates. In addition I work closely with the accounting to ensure effective billing or outstanding and refunds or payback procedures to be matching with hotel policy , I also maintain control of guest mails reservations or requests, plans and implement the application of availability controls to those market segments, which will maximize hotel rooms . • From 09/2003 till 10/12/05 Akassia Swiss Resort5* Marsa Alam-Red Sea - Egypt as a Reservations Supervisor, (Replace Front Office Manager) Main Responsibilities: The positions of supervision responsibility for the Reservations is concerned with the control of room availability; Such as to maximize the hotel revenue, as well as supervision the guest arrival, conventions and groups reservations as well as handle it with the tour leaders and travel agencies agents and information requests, Maintaining an organized reservations handle system to analyze trends easily and accurately and to forecast the occupancy, I used to inform the management of certain results via Emails , I also participate in important decisions involving to the occupancy, rate goals, marketing strategies and the developing of rates. Beside I’m involving and reporting closely with the Sales and marketing Department to determine the most advantageous market segment ratios, to handle carefully groups and conventions before the guest arrive. I insist to take care about their individuals’ requests, so that the arrival time will be easier for them and the hotel for first impressions to stay away from the conflicts. During their stay I am responsible and supervisory for any additional requests they might have and handle it with the travel agencies or companies and F&B department to inform about count of persons for buffet arrange, for achieving the best room revenue further more to high F&B revenue, I do coaching, supervisory and handling and confirming of reservations with a highly performance to achieve the most high rates. In addition I work closely with the accounting to ensure effective billing or outstanding and refunds or payback procedures to be matching with hotel policy , I also maintain control of guest mails reservations or requests, plans and implement the application of availability controls to those market segments, which will maximize hotel rooms . • From 01/2003 till 08/2003 Training at IBM Company for Louts Notes Application as developer, Administrator & User, MCIT Certificate 510, 511, 512 (Alexandria, Egypt) Objective: It is my aim to join a creative and active team at work where I can take part in introducing and conveying a good quality service in field of hotels and tourism It is not necessary to mention that I enjoy to work in a team, that I am flexible and reliable and always eager to achieve more further more I can prove sales and marketing experience-and IT knowledge backgrounds. Thanks Best regards, Ahmed Muhammad Gouda 9/15/2008 | 
