Customer ServiceWhat type of job are you looking for? Call center What nationality are you? Egypt What languages do you speak (and at what level)? Arabic (mother tongue) English (fluent) What country or area are you looking to work in and why? Bahrain What countries have you worked in? Egypt Bahrain What countries do you have a visa to work in? Bahrain What field do you currently work in? Customer Service What fields have you worked in before? Customer Service What qualifications do you hold? WORK EXPERIENCES Customer service, December 2008 ¨C Present Started as Customer Service Representative Leader Orbit Communications Company W.L.L., Manama, Kingdom of Bahrain ¡ñ Reports directly to the Department Manager & Global Customer Service ¡ñ Manages and maintain the companies global main e-mail box - direct@orbit.net ¡ñ Handle escalations and supervisor calls in addressing customer complaints and enquiries. ¡ñ Dealers and regional offices technical, financial and commercial concerns. ¡ñ On-line and off-line support (e-mail, payment creation, validation, processing and posting credit card payments and account adjustments). Customer Service Representative, November 2003 ¨C September 2004 Raya Communication Company 1st Program: Nextel-USA November 2003 ¨C September 2004 ¡ñ Sell and encourage customers to acquire phone line packages, add-on phone features and accessories. ¡ñ Process credit card and check payments; determine account adjustments and credits. ¡ñ Tier 1 Support addressing mobile phone issues and queries. | 
