Contact Center IT ProfessionalWhat type of job are you looking for? Seeking a contact center IT position within Belize to support multi-national contact center operations. What nationality are you? American What languages do you speak (and at what level)? Proficient in English What country or area are you looking to work in and why? Belize What field do you currently work in? Currently work for Cisco Systems in the capacity of a Contact Center Business Analyst and Client Engagement Project Manager What fields have you worked in before? Data and telecom Technical Support, Government Health management What qualifications do you hold? 27 years of IT expereince Professional Management Professional Which do you consider more valuable? Formal education or skills and why? I beleive skills are more important because you can apply real life expereinces to the actual position or project you are working on. Describe the benefits of working with others The benefit of working with others begins with the satisfaction of being part of a team and working together to accomplish a common goal. Describe the benefits of working alone The ability to self direct and focus on a task to completion. What was your worst working experience? Working in an environment where management did not listen to its' employees or even willing to listen to suggestions. What is the most important lesson you have learnt throughout your career? Being able to say.."I don't know", but being able to locate the subject matter expert who does know. What unique skills do you have? Business requirements development and analysis, Contact Center applications, Network security tools and protocols, Process development, RFP/RFI development and management. What would you consider as your 'dream job'? Supporting a Contact Center in Belize What are the most interesting aspects of your field? Working with new technologies and applying them to business problems. How can potential employers contact you? via email | 
