'Looking for career in Brunei' Hospitality Jobs  

Looking for career in Brunei

Ayjaz Rafiq (152.163.100.69) -

412 SHOREHAM LN. FORT MILL • SC 29715

PHONE (803) 396 - 1441 • E-MAIL RAFIQMBI02@AOL.COM

AYJAZ RAFIQ

OBJECTIVE

To find a suitable position where my experience can be utilized for mutual benefit.

PROFESSIONAL EXPERIENCE

Jan, 2002 - Dec, 2005 3 M Redevelopment Corp. Boston, Ma

Property Manager

Managed Multi Investment property including luxury apartments and commercial realty. Property size exceeded 250 units and commercial property to include 60-80 retail spaces per project. Lease up for pre opening. Communicated and resolved tenant issues and forwarded job orders to engineering on a required basis. Have considerable understanding on rehab of multi unit realty and section 8 requirements for multi unit buildings. Conducted detailed inspections on apartments interior and exterior functional and non-functional. Have been required and present on pre opening of two projects. Can adapt to various management conditions and computer software.

PROFESSIONAL EXPERIENCE

April, 2000 - Nov, 2001 Omni Parker House 551 RMS Boston, Ma

Director of Front Office Operations

Maintaining standards of guest services and consistent guest experience as documented by JD Powers, Guest Index and AAA Rating of a 4 diamond standard. TO oversee all areas of operation relating to guest experience for front Desk, Concierge, PBX and reservations. Coordinate and assist the Director of Guest Services with all front lobby service areas including Bell Staff, Valet Parking and Door Staff. Daily management of front office operations. Implementation of M.O.S and audits, Oversee all systems and control of the Front Office. Develop front desk Mgr’s and supervisors. Improve uniformed standard of service in our PBX area and oversee night audit operations. Implement controls to reduce allowances. Provide motivation and support to all associates to attain goals set by EOC. Affective Human resource management of associates and direction to restructure entire Front Office Staff. Participation in Revenue management and implemented sell out strategy. Maintained labor to productivity ratios set by corporate. Delegation focused on training and communications conducted and followed up by Asst. Director of Front Office operations.

PROFESSIONAL EXPERIENCE

Sep, 1995 – March 2000 Hilton Boston Back Bay 385 RMS Boston, Ma

Asst. Director of Front Office Operations

Asst. Front Office Manager

Supervision of front office operations and implementation of recovery plus one to improve guest satisfaction. Daily group coordination and establishing transient booking restrictions. Delegate reservation pre blocking. Rate variance and matching reports. Guest relations as a continued effort in providing excellence in service. Supervision of front desk agents and night audit staff. Performed all PM managerial functions For daily front desk operations.

PROFESSIONAL EXPERIENCE

Dec, 1988 – July, 1995 Marlin Bay Resort FIJI

Operations Manager

Responsible for managing all operational departments including Front Office and Housekeeping. Implementation of policies and procedures for the smooth running of each department. Active Participation in capital investment, Budgeting and financial decision – making.

EDUCATION

Golden Gate University Monterey, Ca

MBA 30 Units – Finance

Heald Business College Sanfrancisco, Ca

Associates of Business – Accounting

AWARD

Manager of the year Hilton Boston Back Bay

LICENCES

Real Estate Broker – Pre License, NC

Real Estate Sales Person – Boston, MA

Mortgage Broker – Florida State

No trackbacks.

Name:           
E-Mail:         

Optional (please add link to our directory first)
Web Link:       

Link Title:     

Message:

Note: once you register your email address with World Jobs it is used across our whole network of forums and blogs. You can create seperate profiles for each forum or blog, but use the same login.