Career Opportunity Company Overview Etilize Inc., a subsidiary of GfK Group, was founded in 2000. Etilize serves more customers in more countries than any other product data provider of technology and office products. GfK Group is one of the largest market research companies in the world, with a staff of over 10, 000 employees working in 115 operating companies. GfK services more than 100 countries, delivering the knowledge on markets and sectors that clients in industry, retail, the media and the service sector need to make their marketing decisions. Position: Manager Customer Support & Enterprise Delivery Engineers Location: Long Beach, California Experience: Minimum 4 years IT/ Networking sales & support experience. Proven track record of: „Ï Expert knowledge of computer hardware and software „Ï Minimum 4 years project management experience with direct customer support experience „Ï Minimum 2 years of direct management of technical support organization „Ï Expert knowledge of ecommerce functions and systems „Ï Familiar with team management and project tracking software „Ï Strong knowledge database technologies including SQL „Ï Implementations of Oracle, MSSQL and MySQL database installations „Ï Understanding of IIS, Apache and the use of Web Service Architecture Responsibilities: „Ï Create and deliver effective technical internal and external presentations, highlighting customer need analysis „Ï Demonstrate the technical capabilities of our hosted and downloaded product content to prospect enterprise level customers. „Ï Respond to technical questions from the sales organization and internal production team „Ï Build relationships with Enterprise level customers and develop project SOW statements „Ï Understand customer IT environment and technical requirements for their ecommerce applications and articulate requirements to the sales and service teams. „Ï Manage customer relationship of assigned accounts including successful integration. „Ï Effectively manage support organization including personnel management with focus on technical support „Ï Assist sales and support team to identify opportunities for up-sell and cross-sell to existing customers. „Ï Develop processes to identify additional integration opportunities to increase sales in professional services and articulate a consistent integration strategy with customers. „Ï Review and analyze internal and external support processes and implement improvement recommendations. Compensation: Commensurate with experience Interested applicants can send their recent resume at employment@etilize.com latest by December 12, 2010 | 
