seeking resort position / convention services16819 N. 62nd Place Scottsdale, Arizona 85254 602.689.0917 snicoletti@cox.netJune 2008 – Present: New Opportunity Search Engaged in the identification and implementation of professional partnership in next phase of hospitality career January 2003 – June 2008: Director of Convention Services, Catering and Destination Services Fairmont Princess Resort & Spa: 650 Rooms / AAA Five Diamond Rated Responsible for Leading and Managing (9) member Convention Services Team responsible for managing group services totaling $20M annually (3) member Catering Sales Team responsible for generating revenues of $1.5M annually (5) member Destination Services Team generating new found group revenue of $2.3M annually (6) member Conference Concierge Team, responsible for daily operations for all conference center activity (5) member Business Center Team Routine Responsibilities Served on the Executive Committee to advance the resort’s goals to expand its image, revenue and personnel Create, develop, and enhance client loyalty and relationships Maximize revenue and control expenditures through the implementation of innovative sales concepts and strategic processes Direct the selection, training, and daily routines of the convention, catering and destination services staff Develop and monitor budgets, business plans, revenue goals and forecasts for convention, catering and destination services Ensure that the needs of all clients are respectfully met, in a timely and professional manner Participate in the success of all large groups, and groups of the resort’s most important clients Accomplishments Increased banquet revenue 36% per group room night, elevating the resort to #1 in the Fairmont family of hotels and resorts Partnered with Executive DoCC Team to compose Five Diamond Standards for the entire Fairmont brand Collaborated annually with the culinary team to develop banquet menus that commanded top dollar Consistently elevated the achievements of all departments under the Group Services umbrella July 1998 - January 2003: Founder and President Velocity Meetings and Incentives, Inc. Managed travel and destination services for corporate and incentive meeting clientele May 1991 - July 1998: Senior Conference Planner Phoenician Resort and Spa: 650 Rooms / AAA Five Diamond, Mobile 5 Star Ritz Carlton - Naples, Florida: 450 Rooms / AAA Five Diamond / Mobile 5 Star Responsible for Managing High touch conferences consisting of 400 – 800 attendees Developed and maintained long-term relationships with top incentive companies and corporate clients. Accomplishments Consistently led the Convention Services team in sales derived from: F & B, décor, entertainment and room rental Created original, profitable menu and event proposals with the resort culinary team; increased revenue in audio visual requirements through a skilled sales approach; manage rooming lists; client communications; supplier negotiations, etc. Enforced stringent contract attrition clauses; maximizing revenue control Served as a key team leader to all colleagues, communicating and initiating departmental initiatives November 1982 – May 1991 Ritz Carlton Phoenix (280 Rooms / AAA Four Diamond) Assistant Director of Local Catering The Pointe Resort, Tapatio Cliffs (575 Rooms / AAA Four Diamond) Restaurant Sales Manager of Different Pointe of View, a distinctive restaurant Assistant Director, Room Service Dining Room Manager, Different Pointe of View restaurant 16819 N. 62nd Place Scottsdale, Arizona 85254 602.689.0917 snicoletti@cox.net BIO Steve Nicoletti was born to serve the world’s greatest hospitality brands. Over the past 25 years, Steve has climbed the ranks from dining room captain to Executive Committee, paving a trail of record-breaking successes along the way. From the early nineties until today, Steve has dedicated his career to serving under the flags of the world’s great luxury hotel brands, including Fairmont, Starwood Luxury Collection and the Ritz-Carlton. His devotion, talents, enthusiasm and unflappable personality will be valuable assets to his next professional partnership. Steve’s success stems from his ability to actively engage and persuade those around him to strive for excellence. He is a loyal defender of the importance of brand and image, and seeks opportunities to reinforce the strength of the brand at every turn. He believes that successful outcomes in business are born from a precise blend of personal productivity and strong leadership. Above all, Steve is the consummate host, able to instill clients and coworkers with a feeling of comfort and ease that facilitates open communication and enduring relationships. Steve is an avid pioneer, always in search of new and exciting concepts that can drive revenue and maximize positive impressions. He leads with passion and principle, and strives to get the most from every resource at his disposal. He is seeking an employment partnership in an environment where he can thrive, making full use of his innovation and talents to drive revenue, profit and personal fulfillment in whatever capacity he’s asked to fulfill. He’s a man who lives life in the “yes” lane, always ready to seek new solutions to challenges, and to lead those around him to bigger and better things. Wherever he lands, Steve will be adding another chapter titled “success” to his life’s story. | 
