MULTILINGUAL ADMINISTRATIVE ASSISTANT Abdullahi HassanP.O. BOX 28451 Columbus, Ohio 43228 (614 351-8765 idow52@aol.com Objective: To secure a full time position that will offer the chance to use my skills, training, and experience and provide advancement opportunities. Highlights of Qualifications: • Multilingual in English, Somali, and Swahili, with translation skills in Arabic and Italian • Outstanding customer service provider • Computer experience with Microsoft Windows, Word, and Excel, and the Internet • Clerical skills include answering telephones, faxing, filing, typing, and data entry • Good problem solver and excellent attitude • Hard-working, responsible, dependable, and well-organized • Excellent team player and independent worker Experience: Bilingual Assistant, Columbus Public Schools, Ohio 09/05 todate Customer Service Representative American Red Cross, Columbus, Ohio 09/03-05/05 • Answered telephones and provided customer service • Filed documents and performed data entry tasks • Processed billing statements and completed accounting duties • Cleaned health and safety equipment Claims Examiner Franklin County Dept. of Job and Family Services, Columbus, Ohio 07/02-08/03 • Reviewed client claims • Answered telephones and provided customer service • Faxed and filed documents and performed data entry tasks • Prepared and distributed mail Quality Controller (temporary job assignment) Kelly Services (various assignments), Columbus, Ohio 09/01-06/02 • Inspected merchandise for defects • Separated damaged goods and sent them to the appropriate locations • Completed tasks quickly and accurately, consistently meeting quotas Security Officer Security Forces, Inc., Winston Salem, North Carolina 03-01-08 03/0108/01 Maintained security of site and patrolled buildings and grounds at scheduled times • Checked customers and employees into and out of facility • Recorded incidents and assisted management and enforcement officers in emergency situations Hassan, Page 2 Stock Clerk (temporary job assignment) Manpower, Inc. (various assignments), Greensboro, North Carolina 09/00-02/01 • Brought merchandise to sales floor and stocked shelves and racks • Marked items with codes and used hand-held scanners to keep inventories up-to-date • Kept records of items entering or leaving stock rooms • Interacted with customers to find merchandise, ring up sales, or answer questions Recruiting Assistant / Enumerator U.S. Bureau of Census, Charlotte, North Carolina 07/99-08/00 • Entered census data into system • Conducted field interviews and collected census data • Answered telephones and typed and filed documents • Provided translation services Travel Agent Independent Travel Agent, Greensboro, North Carolina 07/98-06/99 • Booked transportation and hotel reservations, using computer terminal or telephone • Planned, arranged, and sold tour packages and promotional travel incentives • Issued airline tickets and provided customers with travel brochures and publications • Computed cost of travel and accommodations Administrative Assistant, DOD, U.S. Department of State U.S. Embassy, Mogadishu, Somalia 1984-1991 Education: Berlitz, Washington, DC • Translation Certificate in Somali Language 10/00 Lafole University, Mogadishu, Somalia Bachelor degrees in Geography and History 06/90 Refernce: LT. COL. Wallace Wethe, USAF RTD, TEL (703) 250-0934 | 
