PERSONAL DATAFirst and Last name: Amit Singh Luthra
Nationality: Indian.
Passport: No. F3146943 with ENCR Stamp.
Issue date: 26.4.05
Exp. date: 25.4.2015
Place of Issue: Chandigarh.
PAN No. Active.
Religion/Military stage: Hindu/College Level Army Participation
N.C.C. (National Cadet Core) with merit Certificates.
Present Visa: 3 year U.A.E. Residence Visa/cancelled upon return .
Date of birth: 14.02.1979
Age/Height/Weight: 26/5.9'/75.5KGS
Status / Children: Single, Unmarried.
Mobile: 09815954171
Permanent Address: House No.564, Sector- 12, Panchkula,
Haryana-134112, India.
Landline: 0172 2576280(India)
Email- darkvajra@yahoo.com,amitsinghluthra@yahoo.co.in
Driving license/Year: 4573/613468. Issued on: 26.11.99
Health / Smoker: Excellent Health, Non Smoker.
Language: English/Hindi/Punjabi/ (English-American/British acnt.)
(Extremely Fluent & Clear diction)
Other: Basic understanding of Urdu
And its diction while speaking.
IT Knowledge: Windows- XP, AS400, Siebel, peoplesoft.
Telecom Knowledge: Phone Systems such as Aspect/winset Systems,
Peoplesoft, billing account programs,
Collection screens, Avaya and other tool sets
familiarity, Integrated Account screens
for Billing+Tracking+Record+Collections.
EDUCATION RECORD
GRADUATION:
Institution: Government College for Men, sector -11 Chandigarh.
Major Subjects: Psychology, Sociology, Defence and Strategic Studies.
Specialization: Psychology Honours.
Duration/Years: 3 Years/1997-2000
NATIONAL CADET CORE:
Institution: 2nd Chandigarh Battalion- Army, Govt.College for Men,
Sector 11, Chandigarh.
Specialization: C & B Certificates with Merit ranking in whole Battalion.
Merit Certificates in Discipline and Camps.
Duration/Years: 3 Years/1997-2000
EMPLOYMENT HISTORY
1. Job Title: Customer service Rep. & Sales Officer.
Company's Name: IRD, sector -20, Panchkula, Haryana.
Period/City/Country: 4 Months (Jan 03- Apr-04)/Panchkula/India.
Process: T-Mobile Handset Upgrade. (Outbound)
Responsibilities: Promotion of T-Mobile in U.K., Resolving Customer
Queries, achieving sales targets
Within quality parameters.
Skill sets: Soft Skills, Providing effective solutions as per Customer’s
situation.
Reason for Leaving: Better career advancement opportunities and Exposure.
_____________________________________________________________
2. Job Title: Sen. Batch Coordinator and Customer Relations Manager.
Company's Name: Convergys India Services, (NYSE Symbol-CVG) Gurgaon
and Mumbai.
Period/City/Country: 16 Months (Apr 2004-Jul 05)/Gurgaon and Mumbai
Office/India.
Process: AT&T (American Telephone &Telegraph) Long Distance
Care and WorldNet (AT&T Internet)
Semi -Tech Assistance. (Inbound and Outbound)
Responsibilities: Long Distance and Internet account Maintenance,
resolving billing disputes
And providing light technical assistance and Collections.
Back Office Escalations and Contact Maintenance.
Special Responsibilities: Handled the 'Back Office' for Escalations, Non Resolved
Complaints as Customer Relations Manager.
Worked all paper mails, e-mails and urgent
faxes diverted to India from U.S.customers &
resolved them 24 hrs. time limit.
Proven track record of settling the escalated legal cases
in preliminary stages while coordinating with several
Departments.
Achieved 100% customer satisfaction for Continuous 6
months in customer survey Reports.
Batch coordination: Multitasking, Soft skills, coordinating the Batch of voice
based contacts with the information from paper mails,faxes
and e-mails for improvement in quality and first call
resolution.
Reason for Leaving: AT&T (fortune 500) merged with SBC and the
Escalations and Back office suffered setback.
Physical/Health Reasons.
_____________________________________________________________
3. Job Title: Loan Counselor.
Company's Name: Countrywide Financial Services (fortune 500
Company) Mumbai Branch.
Period/City/Country: 6 Months (Aug 2005-Feb 06)/Mumbai
Process: Loss Mitigation. (Outbound)
(Follow-ups –Inbound & Back office)
Responsibilities: Loan Councelling, DebtCouncelling, Collections.
Skills: Soft Skills for Collections and providing solutions for
Payments, according to the situation of a customer.
Reason for Leaving: Growth and personal reasons.
_____________________________________________________________
4. Job Title: Customer Service Representative.
Company's Name: Emirates Bank International. (Emirates Bank Group)
Period/City/Country: Since Apr 2006 till July, 2006, Dubai/U.A.E
Process: Collections [emirates bank] and Du simulation project
Description: Worked to launch 3G and Fixed Mobile Convergence
Telecom called Du in U.A.E.
Worked on Business Processes, U.A.T. and simulations.
Target: To break the service barriers to best in the region.
Achievements: Worked on “Pilot Texts’ and business processes simulations
for coming teams and evaluation of modules for a successful
launch.
Floor Supervisor for Teecom Collections Teams.
Last salary: Slot: 3850 dirhams per month. Including accommodation
And travel allowance.
In hand: 2500 dirhams per month.
AVAILABILITY:
1. Willing to work in all parts of the world.
2. Willing to work 24/7.
Other Details:
Interests: Traveling, Snake rescue and rehab, Sketching, Reading
And Adventure Trekking (Attended National Adventure
Camps).
Family Details: Father: Retd. Army Officer
Mother: Ex. Teacher.
Sister: Lawyer
I have been traveling throughout my life in various parts of India and adjusting according to the situations. I am living an independent life since last 3 years and am comfortable in relocating to any part of the world.
I confirm that information of application is real.
Dated: 1.08.2006 -Amit Singh Luthra.
Subject: ``EUworking`` recruitment staffing seeking cooperationDear Madam / Sir,
Hereby I sending you our information, about our services.
For this moment we are cooperate with several Interim employment offices in Belgium and the Netherlands , for who we do the staffing recruiting
We have our own offices in Greece and Romania and partners in Slovakia and Estonia.
Maybe , it could be very interesting for our organizations and we find a form of cooperation, There we have access to the Romanian, Greek and Polish jobseekers market true our office there.
Our director is Dutch and ass. Is Romanian and speaks fluent Greek/ English
Let us make you an interesting cooperation staffing offer, we can assist you there we have a good network.
*** we can deliver instantly skilled and unskilled staffing from Romania, Greece , Slovakia and Estonia****
Also as a subcontractor in the construction field from Bulgaria
Romanian, Greek , Slovakian, Estonian Staffing what we are sending at this moment to , production industry, Hotels, resorts, Cruise ships, restaurants and Tourism industry in Greece/ Cyprus , The Netherlands and abroad :
****** We provide unskilled, semiskilled and skilled personnel to Clients for work in main areas:
From : Slovakia, Greece and Romania
- production
- manufacturing
- hospitality
- industrial
- care work
- construction
- agriculture
-cabin crew
• Waiters (ass)
• Carpenters
• Tille workers
• Construction workers
• Electricians
• Cooks (ass)
• Cleaners
• Gardeners
• General workers
• Chambers maids
• Cruise staffing
• Kitchen helps
• Hospitality
• Spa and Wellness
• Massage
• Caterings staffing
• Food & Beverage staffing
• Casino workers and Dealers, slot attendants, cashiers
• Hotel managers
• Entertainment / animators staffing
• And many other area`s we can provide the best staffing in the hospitality industry
The company EU Working was founded in 2005 in Thessaloniki, where its central offices are also located. Originally, the company was involved in Finding and Selecting Greek staff for the Dutch labour market.
Soon, increased work levels rendered its relocation necessary. Hence, in March 2007 the company moved its headquarters to new, bigger spaces on 7 G. Palama St., at the centre of Thessaloniki.
The company's activities have expanded to other countries and therefore EU Working is opening more offices in Greece, Romania and Georgia.
An increasing number of countries are becoming member states of the European Union, leading to the disappearance of national borders. In light of these challenges EU Working has not remained uninvolved; instead it remains alert in order to respond to these challenges as best as possible.
In our opinion, this is not simply a question of "Where is there work?" Our object is the responsible, fast and borderless placement of suitable human resources at the appropriate positions.
EU Working The perfect match!
Finding and selecting staff
Integrated and realistic approach
Long experience
Transparent procedures and effective cooperation
National and international network
Whether you are an employee or an employer, we will work with you for the perfect result. Our knowledge and experience act as a guarantee for our effective, transparent and, above all, pleasant cooperation.
Effective cooperation
EU Working is an integrated Employment Agency aimed at finding work positions or covering human resource needs.
What exactly do we offer?
At the national level:
All types of work for skilled and unskilled persons wishing to find employment.
At the international level:
Skilled and unskilled staff in all sectors
From Greece and Romania.
From Georgia:
Skilled shipping staff.
The EU Working database includes plenty of suitable candidates. Explore it and you will see for yourself that we have the person that fits your needs.
Of course we are always willing to assist you.
Contact us regarding any of your needs!
Hoping for a quickly positive reaction,
With friendly regards,
Mr. Arno van Loon
Director
Miss. Ionela Kiourtzis
Recruitments Director 0030 6955094106
euwork@otenet.gr
