P.RajeshEmail: parameswaran_raj@http://hotmail.com
parameswaran.rajesh@alfuttaim.ae
Mobile No. 00971 050 7285182
Objective:
Master implementation skills in administering, installing configuring DIGITAL PHOTOCOPIERS and routed LAN
Career Profile:
1. Company RICOH INDIA LTD.(MUMBAI/CHENNAI- INDIA)
Position Customer Support Engineer
Period June 1996 – December 1998
Job Profile Installation of analog Photocopiers & Fax machines
Provide key operator training
Attend to breakdown calls on customer request
Carry Preventive maintenance schedule as per specification
Attend to fax repair calls
Maintain cost of repairs by effective levels of service.
2. Company MFI OFFICE SOLUTIONS (EAST AFRICA NAIROBI- AFRICA)
Position Group In charge
Period December 1998-december 2001
Job Profile Installation of Digital Photocopies and fax machines (CANON/KYOCERA/MITA)
Provide networking solution and implementation of same to the client, only to key customer.
Monitor Group Performance
Checking of periodical maintenance
Character of team members.
Monitor repeated calls and its causes.
Provide training to team members on upcoming models.
Take feedback from the team members for improvement
Conduct technical meeting once a week with team members.
3. Company ALFUTTAIM ELECTRONICS (DUBAI)
Position Senior Service Engineer
Period From March 2002 till date
Job Profile Responsible for conducting the following
Installation of digital and analog photocopier TOSHIBA/PANASONIC).
Provide customer training on these equipments
Regular PREVENTIVE MAINTENANCE of these equipments
Attend to break down calls on customer request.
Converting warranty customers as annual maintenance contract customers
Periodical change of consumables thus generating business to the company
Follow up of invoices and payments for contracts and consumables.
Take stock of time to time required spare parts
Educational Qualifications:
ACADEMIC
Course Board/University Year of Passing Class
• Diploma in Electronics Engineering(Industry integrated 4 years) BTE(Board of Technical) Education - Maharastra 1996 First 68.4%
• Computer Aided Drafting Somaiya College-Mumbai 1996 First
• I.C.S.E Indian Council for secondary education New Delhi 1992 First 68.8%
INTERNATIONAL CERTIFICATIONS
• Microsoft certified systems engineer (MCSE)
• Cisco certified network associate (CCNA)
KEY ACHIEVEMENTS
• Leadership quality
• Good exposure on trouble shooting and repairing of both digital and analog photocopiers.
• Knowledge of administering a small LAN.
• Achieved MONTHLY TARGET of CONSUMABLE/TONER sale.
• Timely follow up of payments and cheque collections and recovering payments within the due date.
• Provide solutions to customers regarding document handling and storing.
• Technical assistance on site for networking solutions.
PERSONAL DETAILS
Date of Birth 7th July 1975
Sex Male
Marital Status Unmarried
Nationality Indian
Languages Known English, Hindi, Oriya (read/write/speak) Malayalam,
Tamil (speak)
Passport Number A5175520
Date of Expiry 02-04-2008
Driving license no. 643957(Dubai)
(P.RAJESH)
RESUME
PARMANENT ADDRESS
Deepak Mishra
S/O Shri J.D Mishra
475,Sector’C’ Vishwa Bank Barra
Kanpur-27
Mobile No- 9415168891
9415285012 ®
Objective : To work in a challenging environment & accomplish the
Organization & personal development under the guidance & care discipline of the organization & superiors.
Work Summary : 5 Year experience in office Automation Product. (Analog & digital photocopier, note counting M/c)
Professional Experience
Present company :MAS Digital pvt. Ltd.
Designation : location incharge
Location :Varanasi,Allahabad,Fathapur,Kanpur,Farrukhabad &
mainpuri
Period of association :May 2005 to Till date
Job Responsibility :
* Providing after sales services to analog & digital photocopier & copy printer m/c.
Present company :INFRES Methodex Limited
Designation : Senior Technical representative
Location :Varanasi & Its adjacent districts
Period of association :April 2004 to May 2005
Job Responsibility :
* Providing after sales services to analog & digital photocopier, note counting m/c & shedders
Previous company : D.J.SALES AND SERVICE authorized Xerox Modi Corp
Ltd service center.
Designation : Location in charge
Location : Jhansi & its adjacent Districts
Period of Association : Aug 2002 to March 2004
Job Responsibility :
* Providing after sales services to analog & digital photocopier.
* Selling of Xerox copier, note counter m/c
* Providing Technical support to our engineers
* Providing technical training to groom fresh engineers
Xerox Standard Training :
* S.M.W.G Training :- Self Management Work Group Training
Remarkable Achievement :
* Achieved costumer satisfaction in Jhansi location
* Achieved Annual maintenance agreement from “8” to “48” with in
last six month.
* Received appreciation letters from our reputed customers.
Previous company : LIBRA TECNICOM –authorized Xerox Modi Corp
Ltd service center.
Designation : Service engineer
Location : Varanasi & Mugalsarai
Period of Association : May 2000 to July2002
Job Responsibility :
* Providing After sales services to analog photocopier.
* Providing Technical support to our groom fresh engineer
Xerox Standard Training :
* C R Skills Training – Customer Relation Skills training
Remarkable Achievement
* Achieved 94% customer satisfaction in customer satisfaction Measurement
Survey in year 2001
* Received appreciation letters from our reputed customers.
Technical Qualification :
* Diploma in Electronics Engineering from Govt. polytechnic Jhansi with first Div.
Educational Qualification :
* Graduate with science & math from Kanpur University with second division.
* Intermediate with science faculty from Kanpur U.P.Board with second division.
* High school with science faculty from Kanpur U.P.Board with second division
.
Extra Activities :
* Qualified NCC-B Certificate with B grade
Personal Details :
Name : Deepak Mishra
Father’s : Shri J.D. Mishra
Date Of Birth : 5th Aug 1976
Sex : Male
Nationality : Indian
Language Known : Hindi, English
Marital Status : Married
