'photocopier service engineer' Resume

photocopier service engineer

Email: parameswaran_raj@http://hotmail.com

parameswaran.rajesh@alfuttaim.ae

Mobile No. 00971 050 7285182

Objective:

Master implementation skills in administering, installing configuring DIGITAL PHOTOCOPIERS and routed LAN

Career Profile:

1. Company RICOH INDIA LTD.(MUMBAI/CHENNAI- INDIA)

Position Customer Support Engineer

Period June 1996 – December 1998

Job Profile Installation of analog Photocopiers & Fax machines

Provide key operator training

Attend to breakdown calls on customer request

Carry Preventive maintenance schedule as per specification

Attend to fax repair calls

Maintain cost of repairs by effective levels of service.

2. Company MFI OFFICE SOLUTIONS (EAST AFRICA NAIROBI- AFRICA)

Position Group In charge

Period December 1998-december 2001

Job Profile Installation of Digital Photocopies and fax machines (CANON/KYOCERA/MITA)

Provide networking solution and implementation of same to the client, only to key customer.

Monitor Group Performance

Checking of periodical maintenance

Character of team members.

Monitor repeated calls and its causes.

Provide training to team members on upcoming models.

Take feedback from the team members for improvement

Conduct technical meeting once a week with team members.

3. Company ALFUTTAIM ELECTRONICS (DUBAI)

Position Senior Service Engineer

Period From March 2002 till date

Job Profile Responsible for conducting the following

Installation of digital and analog photocopier TOSHIBA/PANASONIC).

Provide customer training on these equipments

Regular PREVENTIVE MAINTENANCE of these equipments

Attend to break down calls on customer request.

Converting warranty customers as annual maintenance contract customers

Periodical change of consumables thus generating business to the company

Follow up of invoices and payments for contracts and consumables.

Take stock of time to time required spare parts

Educational Qualifications:

ACADEMIC

Course Board/University Year of Passing Class

• Diploma in Electronics Engineering(Industry integrated 4 years) BTE(Board of Technical) Education - Maharastra 1996 First 68.4%

• Computer Aided Drafting Somaiya College-Mumbai 1996 First

• I.C.S.E Indian Council for secondary education New Delhi 1992 First 68.8%

INTERNATIONAL CERTIFICATIONS

• Microsoft certified systems engineer (MCSE)

• Cisco certified network associate (CCNA)

KEY ACHIEVEMENTS

• Leadership quality

• Good exposure on trouble shooting and repairing of both digital and analog photocopiers.

• Knowledge of administering a small LAN.

• Achieved MONTHLY TARGET of CONSUMABLE/TONER sale.

• Timely follow up of payments and cheque collections and recovering payments within the due date.

• Provide solutions to customers regarding document handling and storing.

• Technical assistance on site for networking solutions.

PERSONAL DETAILS

Date of Birth 7th July 1975

Sex Male

Marital Status Unmarried

Nationality Indian

Languages Known English, Hindi, Oriya (read/write/speak) Malayalam,

Tamil (speak)

Passport Number A5175520

Date of Expiry 02-04-2008

Driving license no. 643957(Dubai)

(P.RAJESH)

mcse

ccna

PARMANENT ADDRESS

Deepak Mishra

S/O Shri J.D Mishra

475,Sector’C’ Vishwa Bank Barra

Kanpur-27

Mobile No- 9415168891

9415285012 ®

Objective : To work in a challenging environment & accomplish the

Organization & personal development under the guidance & care discipline of the organization & superiors.

Work Summary : 5 Year experience in office Automation Product. (Analog & digital photocopier, note counting M/c)

Professional Experience

Present company :MAS Digital pvt. Ltd.

Designation : location incharge

Location :Varanasi,Allahabad,Fathapur,Kanpur,Farrukhabad &

mainpuri

Period of association :May 2005 to Till date

Job Responsibility :

* Providing after sales services to analog & digital photocopier & copy printer m/c.

Present company :INFRES Methodex Limited

Designation : Senior Technical representative

Location :Varanasi & Its adjacent districts

Period of association :April 2004 to May 2005

Job Responsibility :

* Providing after sales services to analog & digital photocopier, note counting m/c & shedders

Previous company : D.J.SALES AND SERVICE authorized Xerox Modi Corp

Ltd service center.

Designation : Location in charge

Location : Jhansi & its adjacent Districts

Period of Association : Aug 2002 to March 2004

Job Responsibility :

* Providing after sales services to analog & digital photocopier.

* Selling of Xerox copier, note counter m/c

* Providing Technical support to our engineers

* Providing technical training to groom fresh engineers

Xerox Standard Training :

* S.M.W.G Training :- Self Management Work Group Training

Remarkable Achievement :

* Achieved costumer satisfaction in Jhansi location

* Achieved Annual maintenance agreement from “8” to “48” with in

last six month.

* Received appreciation letters from our reputed customers.

Previous company : LIBRA TECNICOM –authorized Xerox Modi Corp

Ltd service center.

Designation : Service engineer

Location : Varanasi & Mugalsarai

Period of Association : May 2000 to July2002

Job Responsibility :

* Providing After sales services to analog photocopier.

* Providing Technical support to our groom fresh engineer

Xerox Standard Training :

* C R Skills Training – Customer Relation Skills training

Remarkable Achievement

* Achieved 94% customer satisfaction in customer satisfaction Measurement

Survey in year 2001

* Received appreciation letters from our reputed customers.

Technical Qualification :

* Diploma in Electronics Engineering from Govt. polytechnic Jhansi with first Div.

Educational Qualification :

* Graduate with science & math from Kanpur University with second division.

* Intermediate with science faculty from Kanpur U.P.Board with second division.

* High school with science faculty from Kanpur U.P.Board with second division

.

Extra Activities :

* Qualified NCC-B Certificate with B grade

Personal Details :

Name : Deepak Mishra

Father’s : Shri J.D. Mishra

Date Of Birth : 5th Aug 1976

Sex : Male

Nationality : Indian

Language Known : Hindi, English

Marital Status : Married

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