I would like to work your office asap.Please check my CV out.Natsuyo Sako
6-9-13, Higashi-machi, Sone, Toyonaka-shi, Osaka, 561-0802 Japan.
Tel: 06-6863-6535 Mobile: 090-8756-2398
Email: nanasep@gmail.com
OBJECTIVE To contribute to an organization that can utilize my customer service skills and service industry experiences.
SUMMARY - Gained over 10 years of extensive knowledge and experience in the service industry.
- Engaged in handling customer services in airports, travel firms and test centers.
- Provided excellent customer support and gained customer satisfaction successfully.
- Handled general affairs and human resource functions and administration duties.
- Possess good English language skills to perform official duties without a problem.
- Gained language skills in Chinese & capable of using Word, Excel, PowerPoint software.
- Cultivated interpersonal skills and communication skills for effective negotiations.
- Developed team management and team working skills & abilities to handle many tasks.
- Quick learner, supportive, self motivated, dedicated, innovative and challenging.
EXPERIENCE
3/2008 - 3/2008 Osaka Tax Office Temporary Staff
>Dispatched by the Human Resocia Co., Ltd.
- Engaged in assisting tax office duties.
8/2004 - 10/2006 Travelex Japan KK.
Supervisor, Tokyo City Air Terminal Office
- Handled sales duties of 26 global currencies .
- Engaged in work shift management as the supervisor and executed on the job training.
- Made corporate training manuals as per the request of the general affairs department in the head office.
- Handled interviews at the time of the new staff recruitment and on the job training after entering the company.
8/2000 - 5/2004 Prometric Co., Ltd.
Head Office, Tokyo Test Center Transferred
- Supported the nation-wide test center duties including the duties in Yokohama, call center duties, client events such as Sun Microsystems and Microsoft, and handled administration duties.
Manager of the Test Center, Tokyo Kayabacho Main Office
- Performed all areas of administration related to recruitment of regular staff, contract employees, temporary employees, part-timers and executed training after entering the company.
- Engaged in work shift management, cash management and year-end tax adjustments.
- Handled preparation of disaster prevention manuals as the in charge person of the company and executed training each year.
- Supervised the IT engineers examination related to Oracle Microsoft, and ETS related TOEFL, GRE, GMAT examinations, and JASDA examinations.
- Engaged in escorting foreign clients utilizing English language.
9/1996 - 2/2000 All Nippon Airways Co., Ltd. ANA SKYPAL
Ground Staff, Osaka Airport Branch
1st Year - Engaged in training of two months at the Kansai Airport including call center duties and assigned to the Itami Airport.
- Handled domestic passengers such as boarding , embarkation & issuing airline tickets.
- Engaged in training of Narita international airline connecting flight related duties for ninth months in the Narita Airport.
Continued… Natsuyo Sako
2nd Year - Handled mainly VIP passengers in the international airline connecting flights including first and business class passengers escort duties.
- Managed the passenger service counter.
- Engaged in training of administrative duties of arrivals and departures for more than 50 flights per day.
3rd Year - Handled international airline connecting duties according to the IATA policies.
- Performed the emigration and immigration document confirmation duties of the passengers.
- Acquired the qualification of a instructor within the firm.
- Handled on the job training of domestic airline duties for 10 new staff, each 10 days.
- Enforced international airline duty related lectures 3 times a year.
- Engaged in international airline ticketing tasks related training, including e- ticketing and mileage conversions.
4th Year - Participated in a workshop sponsored by Lufthansa, after All Nippon Airways formally joined the Star Alliance on October 31, 1999.
- Engaged in making manuals using Word and PowerPoint.
- Performed on the job training regarding international airline connecting duties for about 10 new employees, each 8 days, 3 times a year.
EDUCATION
3/1994
4/1995 - 8/1996
3/1994 - 3/1995
5/2000 - 7/2000
3/2007 - 3/2008 Osaka Seikei College Osaka, Japan.
- School of Literature, Department of Japanese Literature.
Inter-School Osaka Osaka, Japan.
- Interpretation and translation Course
National Westminster, United Kingdom
- 1 year English Language Course.
Osaka Nishizawa Gakuen Osaka, Japan.
- Learned the OA system utilizing Word, Excel, PowerPoint, and Access.
Shanghai Jiaotong University China
- 1 year International Exchange Program.
CERTIFICATES - Ordinary Driver's Licence. 5/1993
- Flower Arrangement Art License. 12/1993
- Attended the 1st Grade fire Marshal Class. 5/2003
- Hanyu Shuiping Kaoshi (HSK) Chinese Language Aptitude Examination. 11/2007
- TOEIC Test Score 850. 3/2008
IT SKILLS - Windows XP, Microsoft Office: Word, Excel, PowerPoint.
LANGUAGES Japanese: Native Level, English: Business Level, Chinese: Conversation Level
REFERENCES Excellent references are provided upon request.
Natsuyo Sako
6-9-13, Higashimachi, Sone, Toyonaka-shi, Osaka, 561-0802 Japan.
Tel: 06-6863-6535 Mobile: 090-8756-2398
Email: nanasep@gmail.com
Aug 16th 2008
Dear Hiring Manager,
I am highly looking forward to get a job position that was published in the “China Job” website and deeply motivated to contribute my related skills and experience to your esteemed organization. Regarding my previous professional experience, I have worked at ANA Co., Ltd as a Ground Staff in the Osaka Airport Branch and performed duties such as handling domestic and VIP passengers, managing the passenger service counter and executing international airline duties. As a result of this experience, I had the opportunity to develop my ability to understand customer perceptions and build excellent customer service skills which are invaluable for the above job position.
I have a deep admiration and respect to your company which offers innovative and comprehensive products to mainly investment banks and other financial institutions. As I possess a deep interest in the field of finance, I believe that I would be able to provide excellent client support services to all your valued clients and build relationships of mutual trust with these enterprises. I am eager to learn about all your innovative products which would enable me to support clients in using these valued products of your company. During my career, I have handled correspondence with clients by
E-mail, telephone and provided on-site support which enabled me to deal with unforeseen circumstances effectively. Further, my IT and Internet based skills would enable me to handle the systems in your organization effectively.
Further, I have developed excellent language skills in Japanese, English and Chinese which would enable me to render client support to the multinational clients of your company. Based on my English education at National Westminster, UK, I am confident of conversing with clients using the English Language. Also, due to my sociable and bright personality I am able to harness positive relations with both employees and clients. Therefore, I am convinced that I would be able to offer superior client support services and enhance the brand image of your company while ensuring customer satisfaction.
My resume is a good summary of my background and general experiences. I sincerely hope that my qualifications are of interest to you and that an interview could be arranged at your convenience.
Thank you for your time and consideration. I look forward to hearing from you soon.
Yours sincerely,
Natsuyo Sako
Writers Wanted
