MONIR MUALLA
Contact Information »
P.O.Box: 783, Damascus, Syria.
E-Mail: monir2500@http://hotmail.com
telephone:
mobile: +963 11 2243425
+963 98 548 237
Personal Information
Birth date: 21 January, 1980
Gender: Male
Marital Status: Single
Nationality: Syrian
Resident of: Syria
Languages
English (fluent), German (Basics), Greek (novice), Arabic (native).
Career Objective
Through the daily interaction, I would aim to develop further my skills and abilities so as to enable both personal development as well as the development of the organization I will be working for, my aim is to establish a new level of service and ensure productivity for the organization.
Personal Profile
I am a highly motivated and conscientious individual, with the ability to satisfy demands whilst maintaining a high level of work ethics. I work well within a team or without supervision and work very well under pressure. I am willing to undertake any further training required to increase effectiveness in the work place.
Education
• BA in Business Administration/Hospitality Management, 2003-2005
Cyprus college, Nicosia, Cyprus.
• HND in Hotel Management, 2000-2003 June
Cyprus college, Nicosia, Cyprus.
• High school certificate, 1998, Damascus, Syria.
Career History
A total of 6 years in:
• FOUR SEASONS HOTEL ,Damascus – Syria ,Front Desk Agent/Night Receptionist, As A part of the pre-opening team, I underwent the F.S.I.T.B ( Four Seasons International Training Program)
This enhanced my experience in dealing with VIP's and provided me with the ability to maintain the same level of service regardless of personnel and personal problems or the time of the day.
My job in here is a Multi-Tasks job, varies from a regular Check-in/out guests with an emphasis on fulfilling guest's requests, completing rooms reservation and blocking units, handling several telephone calls at any given time, assistance of both guests and visitors with a concierge-type requests, handling guest's complains in conjunction with the management, and keeping them well informed, also I have a good understanding of tasks performed by Housekeeping and guest service. And last but not least training of a new staff as I was named as a designated trainer plus scheduling and monitoring holidays and sickness records within the department.
17th September 2005-Present
• FOUR SEASONS HOTEL, Limassol - Cyprus, as a Trainee in F&B department, throughout my practical training in this 5 stars establishment, I had a great chance to experience working in different F&B areas like bars, restaurants with a different service styles, through that, I have gained a good communication, sales and public relations skills, where that was a basic element of each member’s role within the organization, and I would consider that as an outstanding experience into another culture.
1st May- 31st October 2001 / 1st May- 31st October 2002 /
1st May- 31st October 2003. / 1st May- 31st October 2004.
• HILTON HOTEL, Nicosia –Cyprus, part timer Banqueting supervisor, winter season .2000.
• SAHARA COMPLEX, Damascus- Syria, Night Auditor, my role was to ensure the smooth running of the night shift operation, a high-class customer service, beside my main duty in organising the guest’s accounts, bills, checks, and the usual duties of night receptionist as well. 9th October 1999- 31st September 2000.
• REGENCY PARK HOTEL, Damascus–Syria, Restaurant Cashier, Receptionist and a Night auditor so as to gain experience in different departments, my training at Regency Park Hotel provided me with experience and problem handling skills. This experience is unquestionably a prerequisite to any one aims to work in the Hospitality industry. 1st June 1998–30th September 1999
Key Skills
- Excellent communication and negotiation skills.
- Team working ability.
- Ambitious and commercially astute.
- Hands on aptitude to Management-Tactful & Diplomatic.
- Organised with an eye for detail.
- Drive, determination and enthusiasm.
- High level of sale and customer service skills- Guest care focused.
- Confident problem solver.
- Forward thinker and a positive attitude to work and life.
- Excellent professional rapport with clients and colleagues.
Other skills:
• Computer skills:
Internet, Browsing, E-MAIL.
News Groups.
Design using HTML, Microsoft Front Page.
Microsoft Windows XP Professional.
Microsoft Office XP Professional Web Page.
Fully conversant with the following software;
Oprah, Fidelio, HOTIX – Prologic.
• Group work skills:
Administration skills.
Research applications
References:
• Mr. Filex Mayer, Director Of Rooms, FOUR SEASONS HOTEL.DAMASCUS , SYRIA
Day Phone: +963 11 33 9 1000
E- mail: filex.mayer@fourseasons.com
• Mr. Sotos Diacos, F&B Manager, FOUR SEASONS HOTEL.LIMASSOL, CYPRUS
Day Phone: +357 25 310222.
• DR. Antonis Theocharous, assistant professor of marketing and business administration, CYPRUS COLLEGE.
Day phone: +357 22 713277
E- mail: theocharous@cycollege.ac.cy
* Further information and references will be furnished upon request.
