Seeking a service-oriented position within the Hospitality sector and Call cent HIGHLIGHTS OF QUALIFICATIONS• Over seventeen years of professional experience in hospitality, reception and food service • Demonstrated success at providing timely, helpful and professional customer service • Gained valuable experience in providing table and room service within a hotel environment • Consistently maintains a clean, safe and well-organized work environment • Highly adaptable with excellent multi-tasking abilities • Enjoys working as part of a team • Fluent in English, French and Arabic; excellent communication and interpersonal skills PROFESSIONAL EXPERIENCE Server Dante (italian restaurant), Royal Sonesta Hotel, Boston MA USA Blu Sport Club LA, Boston MA USA, Pignoli restaurant , Boston MA, USA • Greeted guests with a smile and welcomed them • Answered phones and made reservations • Listened to customers needs and concerns and ensured customer satisfaction • Took orders, explained menu, and ensured that food got to the table on time • Listened to customer needs, and their impressions Room Service Attendant Beacon Hotel, Boston MA USA • Answered phones, greeted guests and welcomed them • Seating guests in busy restaurant • Interacted with guests, and satisfied their needs • Provided information to guests from all over the world using my language skill • 2007-2008 Server: restaurant MBCo, Toronto, Canada • 2005-2007 Server: Restaurant Dante, Royal Sonesta Hotel, Boston MA, United States • 2004-2007 Assistant to the room service: Hotel, 15 Beacon, Boston, MA USA • 2000-2004 Server: BLU Sports Club LA, Boston, MA, USA • 1992-2000 Server: restaurant Pignol Boston, MA, USA • Greet and welcome guests with a smile • Answering the telephone and make bookings • Listen to needs and concerns of clients and ensure their satisfaction • Take orders, explain the menu and ensure the timely arrival of food at table • Listen to feedback and impressions of the client Assistant Room service: 15 Beacon Hotel, Boston MA USA • Answering the telephone, greet and welcome visitors • Put guests in a restaurant assets • Interact with guests and satisfy their needs • Provide information to visitors from around the world use my language skills EDUCATION & QUALIFICATIONS OBTAINED 1984-1988 Bachelor of Science Experimental 1988-1991 2 Years of the Faculty of Science 1993-1994 computer classes, northestern univercity Boston MA USA 1991-1992 College French Montreal, Quebec, Canada LANGUAGES Arabic, English, French and Amazigh, writing and speaking | 
