Overseas Resort SupervisorWhat type of job are you looking for? Customer Service, Hospitality, Sales, Travel, Bar or Restaurant What nationality are you? British Citizen What languages do you speak (and at what level)? English (native), Dutch (Beginner), Spanish (Intermediate) What country or area are you looking to work in and why? The Netherlands. After working for many years overseas my travels have brought me to Europe and here. I have close friend who are Dutch and are sharing their life experiences with me while I am here and I hope by learning the Dutch way of life, I can find a new place to call home. What countries have you worked in? United Kingdom, Spain (Canary & Balearic Islands), Greece (various islands), Mexico What countries do you have a visa to work in? Mexico and any EU country What field do you currently work in? Travel & Tourism Management level What fields have you worked in before? Catering (including waiter, silver service, bar worker & chef), Retail, Sales, Customer Service, Learning & Development, Middle & Higher management What qualifications do you hold? BTEC NVQ Travel & Tourism Level 2 & 3 8 GCSE's at grade C and above including English, English Literature and Maths Which do you consider more valuable? Formal education or skills and why? Skills. After finishing school I had neither the money or acces to funds to go to a university so I went straight into a work environment whilst undertaking a modern apprentiship to gain qualifications. Since then I have moved to different countries around the world learning of different cultures and nationalities allowing me to understand the way the world works. I have worked with many intersting and variable people who have shown me skills and knowledge, adapting my own at times and allowing me to pass on my skills to them also. In my last working experience I took the role of a trainer along with 6 others to train over 100 delegates to prepare them to go out in various countries around the world and perform the their best abilities. Knowing I passed on the skills I had spent over the past 10 years learning and developing onto each of these delegates gave me the confidence they have a great chance at developing their own and learning fast in an ever changing economy. Describe the benefits of working with others It is a big world and you can't make it on your own. Working alongside others gives me a great opportunity to listen to other people's ideas and suggestions and gives them a chance to listen to my idea's allowing us to agree on an effective outcome in any situation. Every person is an individual and possess strong skills and weak skills. Working in a team allows you all to rely on people's strong skills and work together to build up anyone's area of weakness, and every single person has both strong points and area's for development. Describe the benefits of working alone Sometimes you may have the skills you need to complete the job to the best ability and when time is against you the job can be completed quickly but effectively. Procrastination is a big influence in a work place and in a team as small as 3 people work that could have taken a small time to complete can become urgent and important and suddenly production falls behind. What was your worst working experience? In a call centre selling accident insurance to people by cold calling them. No training was provided, no understanding of the job was questioned. You had to follow a script and could not put any personality into your job. You may have well had a robot to do the job. What is the most important lesson you have learnt throughout your career? Be honest to yourself, ask for help when needed, offer it when needed and treat every person as an individual. What unique skills do you have? With lots of experience in a team environment I am a key team player, listening to others when needed and giving input and idea's when they will be of benefit. I have a great understanding in actively listening, giving and receiving feedback and received positive feedback from developing and coaching individuals over a period of time. Enthusiastic and motivated are key skills which any person can say they posses but don't believe in them. What would you consider as your 'dream job'? To run my own successful travel company focusing on exceptional service to each and every guest, ensuring my dream job becomes their dream holiday. My team would not just focus on making money as quick as possible but look at the longevity of the company and the future of its success. Where guests have an individual need the team player goes out of their way to deliver the service deserved. What are the most interesting aspects of your field? Travelling around the world meeting amazing people, learning their cultures and lifestyles and visiting some of the most amazing historical and natural sites on our planet. Interacting with people on a personal level and not just talking down a phone on by e-mail, sharing stories and experiences and hearing others. What are the least interesting aspects of your field? Sometimes long hours mean long hours, sometimes working 24 hours or more if needed. If a flight is delayed by 12 hours, someone needs to be with the guests in resort for 12 hours then meet the new guests off the plane who have been stuck at the airport for 12 hours! What is most important to you in your life and why? Enjoying each opportunity I have that others don't, whether they are good or bad experiences to learn from them and develop within myself. Everything I experience and learn, pass on to others, train, develop and coach them so they can benefit from experiences I have had the fortune of having. How can potential employers contact you? E-mail | 
