| RESUME NAME MD.SALIM FATHERS NAME Md. Nashimuddin DATE OF BIRTH 14/01/1979 ADDRESS FOR COMMUNICATION Road R.K. Slop, M2 Q.No.139, Kadma Jamshadpur-831005. Jharkhand PERMANENT ADDRESS ƒ¸ Md. Hussain Q.No.38, Line No.4 A Block Dhatkidih P.O. Bistupur, Jamshadpur 831001, Jharkhand CONTACT TELEPHONE NO. ƒu 0657 2200320/2381250(Off) MOBILE „y 09308523047 E-MAIL ƒx salimhyundai@sify.com PASSPORT DETAILS A5917100 03/AUG/1998 to 02/AUG/2008 NATIONALITY INDIAN LANGUAGE HINDI, ENGLISH & URDU RELIGION ISLAM HEIGHT 5, 7„c WEIGHT 50KG ACADEMEC QUALIFICATION Passed Matriculation in First Division (71% Marks) From B.S.S.E. Board, Patna in The Year 1994. TECHNICAL QUALIFICATION Diploma in Automobile Engineering. Secured First Division (60% Marks) Part- (A) First Division (62% Marks) Part- (B) Second Division (57% Marks) Part- (C) First Division (61% Marks) From I.M.I(I)Chennai in the Year 2005. SKILLFEST 2002 ƒs AT REGIONAL LEVEL AND HYUNDAI MOTORS INDIA LTD SECURED SECOND POSITION. HYUNDAI CERTIFIED In Engine, Chassis & EXPERT TECNICIAN ƒ° Electrical System. TRAINING ƒþ Santro Getz Accent Elantra Sonata, Tuscon, Tarrcan & Varna I have got the Training from Hyundai Motor India Ltd, Chennai & Kolkata. Basic, Advance & Diagnostic Training. On Job Training. Behavioral Training. PRACTICAL EXPERIENCES 13 Years Automobile Industry. Practical experience well versed modern Cars WORKED A.M.Auto Repairing, Dhatkidih, Jamshedpur, from April 1994 to July 1995. Narbheram Motors (pvt) Ltd. Main Road Bistupur, Jamshedpur. Authorised Dealer of Premier Padmini. From August 1995 to May 1996. Jain Motors Pvt Ltd. I.P.Industrial Area, R.I.T. more Adityapur, Jamshadpur Authorised Dealer of Mahindra & Mahindra Daewoo Motors India Ltd. From August 1996 to October 1996. Service Advisor¡¦s Responsibility AT PRESENT WORKING At Present working with Fairdeal Hyundai, Phase II, Adityapur Kandra Road Jamshedpur. Authorised Dealer of Hyundai Motors India Ltd. From the 1st November1999. JOB PROFILE¡¦S RESPONSIBILITY & ACTIVITIES Accident repair, periodic maintenance, running repair, repeat job etc Estimate making, Billing, insurance process, shop floor handling etc. 1. VEHICLE RECEIPT Receive the vehicle & open the repair order. 2. FAULT DIAGNOSIS Understand problem if needed take road trial with the customer. 3. COMMUNICATION To communicate with customer for all issue related to vehicle problem, cost of repair & delays etc. 4. VEHICLE DELIVERY Explain the repair jobs, charges levied, additional jobs & hand over the vehicle to customer. 5. SUPPORT TECHNICIANS Provide solution to technician¡¦s problems including part, equipments, warranty, and replacement. guide technicians in case of difficulty. 6. QUALITY CONTROL Ensure completion of jobs on time & quality checks. fill quality resister & complete repair order. 7. CUSTOMER COMPLAINTS RESOLUTION recording fix appointments, resolution & follow-up of complaint cases. 8. POST SERVICE FOLLOW-UP contact customers after three days of visit to workshop. 9. SERVICE MARKETING w/s extended warranty DECLARATION I hereby declare that the information Provided here is ture to the best of my Knowledge & belief. PLACE DATE (SIGNATURE) |