Nilesh Gore
301, A/8 ,Porrnima Apartments, Sector -4,
Shanti Nagar, Mira Road – (East).
Mumbai -401107, INDIA
nileshgore@yahoo.com Mobile: 91-09224123535 / Tel.:91-22-28118114.
SUMMARY:
Outgoing, multi-talented individual with expertise in delivering the highest level of customer service and a track record of proven results...Consistently promoted training programs that resulted in improved service standards...Excellent strategic thinker and problem solver...Adept at developing actionable plans for guest satisfaction, with the foresight to detect potential challenges...Effective manager, utilizing motivational approaches to achieve highest levels of performance from team members.
TOTALL YEARS OF EXPERIENCE; 10 Years 7 Months
CAPABILITIES AND ACHIEVEMENTS:
Responsible, Proactive and Focused on the bottom-line...Excellent written and verbal communication skills...Ability to effectively deal with internal and external guests which sometimes require high levels of patience, tact and diplomacy to defuse! Misunderstandings and collect accurate information to resolve issues or conflicts...Strong computer skills include multiple Windows applications, Word, Excel, and Encore.
MANAGEMENT AND ADMINISTRATION:
EMPLOYEE RELATIONS SKILLS Experienced in conducting motivating departmental meetings, coaching and counseling sessions...Firm believer in the empowerment of employees to allow them to make sound decisions in the best interest of the hotel. .
FINANCIAL MANAGEMENT SKILLS:
Proactive management style, contributing to the hotel's financial objectives...Experienced in scheduling, budgeting and forecasting to maximize hotel profitability. .
TIME MANAGEMENT SKILLS:
Excellent organizational skills and very detail oriented...Able to prioritize and complete projects in a timely manner.
PROFESSIONAL QUALIFICATION:
1992-1995 Achieved Diploma in Hotel Management and catering Technology conducted by Maharasthra technical board from Bharati Vidyapeth IHMCT. Pune. Secured First class.
1997-1998 Achieved Diploma in Business Management through correspondence from Welingkar institute of Management ,Podar College ,Mumbai
TRAINING AND DEVELOPMENT:
Completed Food Protection Managers certification course through National restaurant Association U. S. A
Completed (current employer's) Management Training Courses for LEAP Management through American Hotel Motel Association.
Participated annually in (current employer's) projects, volunteering in the local communities
Experience:
Current Assignment
Restaurant Manager at the Le Royal Meridien, Mumbai. (From June 2005 till date).
Key duties
• In charge for La Brasserie the 24 hrs fine dining restaurant
• Training and Motivation in order to and retain staff, resulting in high employee morale and thus effecting lesser employee turnover, Higher guest & staff satisfaction and healthier revenue generation
• To strive hard so as to maximize revenue and achieve the given budget
• Reducing operational costs. In order to generate a high GOP by creating an awareness amongst staff and work constructively to achieve the desired profits.
• Enhancing guest satisfaction and Improving guest service index in order to retain guests by offering highest standards of service
• Responsible for organizing food fest, events and promos and to achieve the budgeted P&L
.
Last assignment
Operations Manager Food & Beverage, Rodas An ecotel designer Boutique Hotel (From Oct 2004 till May 2005)
Key duties
Ensure smooth flow of operations in all F&B Outlets.
Include budgeting, accounting, revenue management, cost management and cash management. Identify and implement improvements.
Handle all aspects of kitchen management, effective inventory planning based on requirements, monitor material flow, ensure adherence to quality standards.
Design & execute new strategies for customer delight.
• Reinforcing the Environmental practices amongst all team members.
• Responsible for organizing food fest, events and promos and to achieve the budgeted P&L
Previous Assignments
Asst.Maitre de (Asst dining room manager)with Royal Caribbean Cruises Ltd Miami Florida U.S.A since 2002 to 2004
• Motivating and leading a team of 150 team members handling formal dining outlet with 2400 pax capacity in two sittings...
• Monitoring and scheduling a Staff of 150 .Preparation of a daily Report of Staff Activities. Responsible for taking the Minutes of the Meetings.
• Monitoring Quality Services and maintaining High Standards of Guest Satisfaction.
• Responsible for stores indents and food cost control for the Outlet.
• Responsible for maintaining Standards of Hygiene in par with US Public Health.
• Training of staff: For Gold Anchor service, to be the best in the industry.
Worked: Asst. Food Manager with Royal Caribbean Cruises Ltd. since 1998 Feb to 2002 August reporting to Food & Beverage Manager and the Hotel Director.
• Responsibilities are as follows: Handling the causal dinning outlet known as windjammer café, which has 650 pox sitting capacity.
• Motivating and leading a team of 68 team members monitoring and scheduling a Staff of 68 Preparation of a daily Report of Staff Activities.
• Responsible for taking the Minutes of the Meetings.
• Monitoring Quality Services and maintaining High Standards of Guest Satisfaction.
• Responsible for stores indents and food cost control for the Outlet.
• Responsible for maintaining Standards of Hygiene in par with US Public Health
Aug 1995 - Feb 1998: Worked with Leela Kempinski Hotel - Mumbai as Senior Butler. Job responsibilities includes-
• Monitoring of Guest Services at the Privilege Club. Scheduling and Briefing staff for VVIP Services.
• Handling Room service and the Breakfast outlet - The Fiorella at the Privilege Club.
• Maintaining High Standards of Guest Satisfaction
Training:
Done an in plant training with Holiday Inn - Mumbai for two months, dated July 1993 - Aug 1993.
Computer Proficiency:
Completed NIIT SWIFT INDIA course for computer proficiency.
Achievements:
Completed Certificate Course of Safety for Personnel nominated to Assist Passengers in Emergency situations conducted by Royal Caribbean Cruise Ltd. Training covered, Basic First Aid, Survival Craft Basics and Fire Fighting.
Completed Certificate Course of Crowd Management conducted by Royal Caribbean Cruise Ltd. Training covered Control response to emergencies, Control passengers and Personnel during an emergency, Establish and maintain effective communication and Optimize the use of Resources.
Prepared training program for waiter for Royal Caribbean cruise lines.
After Work Activities: Listening to Music. Socializing in friend circle.
Personal Information:
Date of Birth : 04th July 1974
Marital Status : Married
Sex : Male
Languages Known : English, French, German, Marathi and Hindi.
