189A, Block-A, School Street Samanabad Lahore. 0321-4210809, 042-7520183 its-ali@http://hotmail.com Syed Ali Raza Objective To seek an opportunity in a dynamic institutional system offering challenging work environment, where I am able to apply my professional experience and academic knowledge, leading to growth & development of the organization and my career advancement. Career Profile · Business graduate (MBA) with Specialization in Marketing. · More than 3 years of experience. · Self-motivated, efficient, resourceful and reliable under pressure. · Excellent communication and interpersonal skills. · Confident and poised in interactions with individuals at all levels. · Detail oriented and resourceful in the completion of tasks with ability to multi-task effectively. · Demonstrated ability to function effectively as a team player as well as working independently to achieve objectives. · Possess strong problem resolution skills. · Dedicated individual achieving a reputation for consistently going beyond what is required. Education Master in Business Administration (MBA) (2006) GPA 3.10 From: Preston University (HEC recognized University) Bachelor in Business Administration (BBA) (2003) GPA 3.15 From: NTCPS & IT Lahore. Bachelor in Arts (2003) 2nd Division From: University of the Punjab Total Quality Management (4 Months Course) From: Peak Solutions, Lahore Professional Experience (1) Customer Service & Business Development Officer MEEZAN BANK LIMITED (www.meezanbank.com) JANUARY 2006 TO DATE: Major Responsibilities: - · Target & Meet the Prospective Customer, focus on increase number of accounts and the core deposit base across the distribution network. · Represent the bank in a professional manner, meeting and exceeding targets · Relationship Building with a hands-on attitude and ability to work under pressure · Deliver timely, friendly and error free service to all customers. Understand and fulfill customer requirement within established time frame to achieve high satisfaction and experience. · Provide Customer with competent, timely and error free services in the area of account opening and account management. · Consistently meet and exceed service standards set for the customer services area by taking ownership of customer problems and handling it till final resolution. · To ensure the customer satisfaction by meeting with them and know about there valued feedback. · Strictly handling the product & Customer complains and informs the Branch Manager / ASM about customer response. · Adherence to branch processes & policies and report deviation to immediate supervisor. · Good selling skills · Problem solving & Customer Service capabilities · Complete analysis of Sale Statements, to identify the key customers. Routine office, administrative and clerical work. Telephone skills, dealing with the public, working with colleagues. Import Officer M/s. Siza International (pvt) Ltd: (www.sizainternational.com) SEPTEMBER 2003-DECEMBER 2005: · Preparation of L/C (Letter of Credit) documents for submission to bank · Collect and submit L/C documents to bank · Corresponding with the bank regarding imports · Follow up the indenters and Beneficiaries to ensure timely shipment of raw materials. · Keeping update status of current L/Cs · Maintaining of L/C files · Preparation of documents for ADC (Assistant Drug Controller) · Collect and submit documents to ADC · Other miscellaneous work regarding imports Trainings (1) Work Shop on Banking Operations (2) Work Shop on Non-Performing Loans (3) Work Shop on Advances and Loans from Meezan Bank Limited (4) Work Shop on Deposit Mobilization from Meezan Bank Limited Skill Profile Teamwork My job as a Customer service & Business Development officer in MEEZAN BANK involved working with other people and on my own, making decisions and solving problems. Adaptability My work experience demonstrates my ability to get on with people from all walks of life. Enthusiasm I am very hard working and enjoy variety and constant challenges. I welcome responsibility, try to be on time and am organized and effective under pressure. Time Management and Multi Tasking “If you fail to plan; you are planning to fail” is a golden rule, which shows importance of time. I plan myself the tasks of daily routine and achieve them on time. Carrying two or more tasks on a same time gives you pleasure of work and I enjoy this. IT Skills · I am proficient in use of the Window 98, XP 2003, Internet, electronic-mail, MS Word, Excel, Access and PowerPoint. Achievements · I have done MBA from HEC recognized Institute. · I was employed by MEEZAN BANK LIMITED during the period of Internee. Community Activities Toy Drive for Children Earthquake Victim I independently organized campaign and collected over 1,000 new and gently used toys, blankets to relieve for the children who became victim of earthquake 8th October 2005. Project was a huge undertaking that was personally rewarding. Personal · DOB: June 30, 1983 · Nationality: Pakistan · Driver’s License: Full LTV driver’s license with no penalty points. · Martial Status: Single · N.I.C #: 35202-2676796-3 Extracurricular activities and distinctions In my leisure time, I would like to play sports like Cricket. I have also got a very good experience of being a member of sports committee in PIMS to organize sports events. My hobbies include studying, listening music, going to the gym. Silver Medal in Secondary School Cricket Match. Languages · Urdu – native language. · English – Written & Spoken. · Punjabi speaks, read, and write with good competence. · I have done English Spoken Course from Peak Solutions, Lahore Role Aspirations · I am always interested about potential roles in which I can innovate and work to identify new opportunities (and market threats) for the potential employer – and then assist them with the creation, development and implementation of strategies to capitalize upon them. Ideally, I would be looking for a technical lead/executive role although I would happily be flexible on this given the right company and/or job opportunity. References “Teachers, friends and employers are like light towers and for me they are the best judge of our capabilities.” (Furnished at request) | 
