B.Sc graduate with 6 years of experience in customer relationshipCURRICULUM VITAEPRADEEPA DANIEL NO:3 Gokulam Colony 4th Avenue Kovaipudur Coimbatore-641042. Mobile: 9791020688 Mail ID: pradeepadaniel@yahoo.in OBJECTIVE Seeking a Job which is Unique to explore my skills. Willing to learn new languages and business concepts. To maintain a rewarding position in a professional atmosphere that will challenge my skills and potential to expand and grow with your esteemed Organisation EDUCATIONAL QUALIFICATION B.Sc Computer Science Karpagam Arts and Science College, Bharathiyar University Coimbatore. 12TH STANDARD Presentation Girls Higher Secondary School COIMBATORE. 10TH STANDARD Sacred Heart Matriculation School Coimbatore. SKILL SET Languages & packages Known : C, C++, Java, Cobol, MS-Office, Visual Basic, MS Dos, Windows 98/NT, SQL, Oracle, Ms-Access, HTML. WORK EXPERIENCE: Worked for CITIBANK – Chennai –OFFICER JOB PROFILE: Customer relationship officer Department: credit cards and partially into banking Assisting customers on all queries related to credit cards. Solving customers issues by forwarding mails and getting the work done. Dealing with all back end process related to credit cards . Cross-selling the right product to the customers . Forwarding the MIS reports of each days work. Worked for PIOUS TECHNOLOGIES PVT LTD, Chennai - Australian based & U.S. Based – Call Center – TEAM LEADER and QUALITY CONTROLLER. JOB PROFILE: Team leader 1: Handling a team of 15 members 2: Driving the team for sales numbers as the process was to sell holiday packages to Australian customers. 3: Keeping a track of the average calls taken per day and the average call handling time and productivity. 4: Forwarding the MIS reports of each days work. JOB PROFILE: Quality controller 1: Barging the voice recorders and sales calls which are spoke by our agents . 2: Evaluating the calls and eliminating the defect calls . 3: Giving timely feedbacks to the agents . 4: Conducting feedback sessions , trainings .5: Conducting seminars and trainings on the quality parameters. 6: Submitting the reports on a weekly basis to the manager. Worked for NET VISION CYBERTECH PVT LTD., Chennai – U.S Based – Call Center – EXECUTIVE. JOB PROFILE: Sales executive 1: It was an out bound call center. 2: The job profile was sourcing internet connection dial-up service -to U.S customers and the service provider name was EARTHLINK . Worked for Airtel Connect, Chennai – CUSTOMER CARE OFFICER & SHOWROOM INCHARGE. JOB PROFILE: Customer relationship officer 1: Assisting customers on all queries related to Airtel mobile connection. 2: Solving customers issues and taking incharge of theshowroom. YEARS OF EXPERIENCE : : 6 YEARS EXPERIENCE PERSONAL INFORMATION : Name : PRADEEPA DANIEL Husband’s Name : Daniel Date of Birth : 15.11.1982 Age : 27 Sex : Female Martial Status : Married Nationality : Indian Languages Known : English , Tamil (Speak, Read, Write) Malayalam, Kannada (Speak) DECLARATION I hereby declare that the information Stated above are true to the best of my knowledge. Place: Chennai Yours faithfully, Date: ( PRADEEPA DANIEL) | 
