C.vPersonal information:
Name: M. Abdul Fattah Abed
Place of birth: Kingdome Saudi Arabia (K.S.A)
Date Of Birth: 5 / 11 / 1984
Nationality: Egyptian
Email address: l.hugo.l@hotmail.com
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Experiences In Media:-
Education:
Misr Privet University for sciences and technology www.must.edu.eg
College (mass media and communication technology)
Department (department of directing for TV and radio)
During studied:
-public relation .
-communication skills.
-advertising and propaganda for news papers .
-advertising for TV and radio .
-buplic opinion.
- writing for news papers .
-photography .
-editing for news papers .
-editing for TV .
- phonetics and vocalis for radio .
-journalism in medal east .
-writing for the college news papers for the arts papers .
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Experiences In Customer Services :-
customer Service agent ( Cairo City )
working as customer service for NHR humen resurce agency , for 2 years
* Fluency in English languages
* Good communication skills and ability to provide perfect customer service
* Professional attitude, reliability and responsibility
* ability for customer care work
* communication skills for daily contact with customers
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Experiences In Tourism And Travel :-
Reservation Agent And Tour Operator : ( Hurgada City )
reservation agent and tour operator for sharm voyage Tourism Company for 1 and half year in the north of Africa – Egypt- Red sea region ( With Proven Certificate ).
Dealing and treating with more than 4 different international agencies around the world .
Handling and booking for more than 500 pax from deferent nationalities weekly
Dealing with more than 25 different hotels in The Red Sea and tourism centers
Tour Operator For The Following File`s : -
(Maris Czech file - Praha) .
(Capital Russian file - Moscow) .
(Top tours Estonian file- Tallinn).
(Sharm voyage china – Shanghai) .
Invoices :-
Responsible to calculate hotels and our operators invoices using the seajour system
Able to understand contracts as allotment or commitments
Able to slove and deal with the tourist and clints complains and reservation problems .
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Reservation Agent And Tour Operator : ( Sharm El-Shikh City )
sharm voyage Sharm el-sheikh branch dealing with 3 different agencies abroad .
Handling and booking for more than 100 pax weekly
Responsible to solve and communicate with all clients and tourism and international agencies from all over the world using my perfect English language
Having good relations with Hurghada and Sharm el-sheikh hotels managements
Tour Operator For The Following File`s : -
(Nord Russian file).
(Orbita Ukrainian file).
(Sharm voyage Moscow) .
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Reservation Agent And Tour Operator : ( Hurgada City )
Reservation agent , and tour operaor for El-Gafy Tours , Handling and booking for more than 200 pax Weekly
Tour Operator For The Following File`s : -
(Grand Russian file) .
(Todomondo Italian files-Rome).
Invoices :-
Responsible to calculate hotels and our operators invoices using the seajour system
Able to understand contracts as allotment or commitments
Able to slove and deal with the tourist and clints complains and reservation problems .
Computer skills:
Good user for seajour reservation program .
Good user for Microsoft outlook .
MS Windows user.
Microsoft Word.
Microsoft Excel.
Microsoft PowerPoint.
Internet (e-mail, www).
Language:
Arabic (Mother tongue).
English ( fluent ).
Slovak (Poor).
Personal profile: responsible, reliable, creative, communicable and friendly with
organisation skills , able to work in a team group or alone .
Thanks and best regards
