I have acquired many valuable skills from my work experience and education in the hospitality and restaurant management fields. As General Manager of Saffron Cafι Restaurant, Verdun, I was responsible for all food and beverage products, recruiting, purchasing and all promotions and events. As food and beverage supervisor at La Guava Resort, Rmeileh, I was responsible for all goods and staff, which included supervising the payrolls accounts.I would like an opportunity to discuss my qualifications and interest in your organization and I can be reached at 00961 3 841713 or via e-mail at m_mortada@http://hotmail.com. I appreciate your time and consideration, and look forward to hearing from you.
Sincerely,
Mohamad Mortada
Mohamad Mortada
Mobile : 00961-3-841713 Phone : 00961-1-377484 , E-Mail: m_mortada@http://hotmail.com
Seeking managerial assignments in F & B Operations with a reputed organization.
SYNOPSIS
A result oriented professional with 6 years of exposure in Food & Beverage Management
Handling a diverse range of operations entailing F&B operations, training and budgeting.
Proven track record of developing service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit.
Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees.
Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi cultural environment.
AREAS OF EXPERTISE
Operations
Developing and implementing procedures, control systems for maintaining hygiene and quality standards.
Leading efforts for streamlining processes and generating cost savings in operations.
Coordinating with guests for resolving their concerns/ needs.
Implementing sales promotional strategies.
Ensure profitability of operations and supervise all aspects of Kitchen management including menu-planning, monitoring food production to ensure compliance with quality & hygiene standards.
Restaurant Management
Ensure profitability of the operation and supervise all aspects of Kitchen management including menu- planning, monitoring food production to ensure compliance with quality & hygiene standards.
Preparation & monitoring of Food & Beverage budgets and responsible for sales, costs and inventory control.
Co-ordinate with operating staff for upkeep of kitchen equipment in perfect working order
Handle out door parties and plan & execute functions.
Impart appropriate training on Food preparation, Service Excellence and Teamwork to restaurant and support service staff.
Client Relationship Management
Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.
Ensuring maximum customer satisfaction by closely interacting with potential clients & understand their requirements and customizing the product and services accordingly.
People Management/Training
Conducting training sessions to F & B team for smooth flow of operations.
Handling operational functions like pre-shifts staff briefings, creating the duty roster, shift management.
Imparting appropriate training on Food preparation, Service Excellence and Teamwork to restaurant and support service staff.
Organizing and conducting practical and theoretical training programs, to enhance skills and motivational levels.
WORK EXPERIENCE
Oct 05- May 06, Restaurant Manager, Akra, Ghana.
In charge of 2 fast food restaurants and 1 Lebanese restaurant.
In charge of banqueting operation.
Planning, Budgeting and opening of a fast food restaurant.
Menu planning.
Hiring and training staff according to the standards.
Calculating Payrolls, and different accounting tasks.
Preparing events and entertainment program.
Food quality control, costing and pricing.
Summer 2005-2006 with La Guava Resort as Food & Beverage Supervisor.
A property of 20 Bungalows with 5 F & B outlets including 2 Bars, 1 Club, 1 Specialty Restaurant, 1 Fast Food Restaurant with Pizza Specialty, 24 hours Room Service, Large Banqueting facility, and 2 pools.
In charge of La Guavas largest outdoor outlet and 51 staff.
Serving daily up to 1200 pax a la carte.
In charge of banqueting operation (up to 600 pax)
Responsibilities:
Scheduling.
Development of promotions.
Gathering guest satisfaction feedback.
Hiring and training staff according to La Guavas standards, calculating payrolls.
Food quality control.
July 04-June 05, as Restaurant Manager, Saffron Cafι Restaurant, Beirut.
Menu research and development.
Staff training (off job and on job)
Purchasing and suppliers negotiations
Daily and monthly accounting tasks.(revenues, cost control, payrolls, budgeting).
Development and implementation of a sales and marketing strategy and guest satisfaction surveys.
In charge of 18 staff.
Development of entertainment program.
Dec 02-Dec 03, as Captain Waiter, promoted to floor manager, Adon Pub Rest., Beirut.
Staff training.
Events preparation.( New Years Eve, Valentine
)
Menu development.
Opening of a 2nd branch, Classico of Adon. (Staffing, menu preparation, training, marketing
)
PREVIOUS ASSIGNMENTS
2001 2002
Trader Vics Restaurant, Fine dinning room, Gefinor Rotana Hotel as Captain Waiter
2000 2001
Seρor Pico Restaurant, Gefinor Rotana Hotel, as waiter
Summer 2001
Bamboo Bay Beach, as Captain Waiter.
TRAINING PROGRAMS
Rotana Guest Satisfaction System Gefinor Rotana Hotel.
Customer Focus Selling Skills La Guava Resort.
Leadership La Guava Resort.
Motivation & Decision Making La Guava Resort.
Supervisory Development Program La Guava Resort.
One day training course in Wine Production and Tasting at Kefraya Winery .
Micros-Fidelio Training sessions, Gefinor Rotana Hotel.
COMPUTER SKILLS
Excellent in Microsoft Word and Excel.
Micros, Fidelio, Pixel Point of Sale, Omega, Squirel.
AWARDS
Appreciation in recognition of the effort during the pre-opening team, Gefinor Rotana Hotel.
Certificate awarded for training course in wine production.
ACADEMIC CREDENTIALS
Diploma Hotel Management
Islamic University of Lebanon
Languages
Arabic (Mother Language), Expert
Years of Experience: More than 10 years
Last Used: Daily Use.
English, Expert
Years of Experience: More than 10 years
Last Used: Daily Use.
French, Intermediate
Years of Experience: More than 10 years
Last Used: 1 Year Or Less.
Personal Details
Date of Birth 25th of February 1981
Date of Passport issue 01/02/2006
Passport Expiry Date 01/02/2011
Place of Issue Beirut, Lebanon.
Home Address Patriarcal Street, Bourj al Masaha Bldg., 10th Floor, Beirut, Lebanon.
References: Available Upon Request.
