Telecommunications CareersTerrance L. Jones3828 N. 32nd St., #216 Phoenix, AZ 85018 (602) 740-6203 Mob. tjones61@msn.com OVERVIEW A well established record of success in network troubleshooting, installation, and technical product knowledge. Demonstrated willingness and ability to cross train and diversify skill-set. Began field service performing installs, moves, adds, and changes on telecommunication office equipment throughout the borough of Manhattan (NY). Decisively expanded work into New England. Began Digital Multiplexing Switch (DMS) installations on a national level. Recruited to Richardson, TX for wireless training and technical support engineering. Demonstrated willingness and ability to transplant myself at no expense to the company in order to take on greater responsibilities within the organization. It is my desire to assume greater responsibilities as a CDMA Technician. PROFESSIONAL EXPERIENCE INTEGRA TELECOM, Phoenix, AZ 2008 Field Service Technician Installation and troubleshooting of DS1s, channel banks, DSL and bonded T1 products. Use of test equipment (Dynatel, Fluke) in order to solve customer based troubles in the field. Head-to-head T1 testing of circuits. Setup and programming of routers and channel banks. SOUTHERN DIVERSIFIED TECHNOLOGIES, INC, Loganville, GA 2007 DSL Field Technician (Contractor) Installation, test, and turn – up of various DSL circuits and configurations of both business and residential customers throughout NYC. Inventory maintenance and control. Liaison between ISPs, End Users, Covad, and ILEC (Verizon). PROGRESSIVE COMMUNICATIONS INC. , Tempe, AZ 2006 Field Technician Installation and configuration of Philips medical and wireless telemetry systems throughout AZ and other states. Network troubleshooting. Switch (HP) and router (Cisco) configuration. ADEX CORPORATION, Atlanta, GA 2005 (1) Network Integration Specialist (Contractor) Deployment of Wireless Broadband (EVDO) network for Verizon Wireless throughout northern Ohio market. Troubleshooting and testing of Nortel’s Data Only Module (DOM) and Metrocell BTSs via switch- room operations and D O EMS Terminal. (2) Field Technician (Contractor) Metrocell BTS T1 troubleshooting and integration, Data Only Module commissioning throughout Port of Spain, and Trinidad on behalf of Telecommunication Services of Trinidad and Tobago (TSTT). TDMA to CDMA antenna integration. TERRANCE JONES PAGE TWO DECISION ONE, Tulsa, OK 2004-2005 Wireless Support Specialist Provided call center remote customer service, provisioning, and troubleshooting of Sprint’s wireless network. Sales and upgrades of new products and services. Administration and maintenance of CDMA network components on behalf of Sprint PCS. NORTHSTAR COMMUNICATIONS GROUP, Plano, TX 2003-2004 Field Technician (Contractor) Commissioning, testing, and Call-p of new UMTS cell sites in the San Francisco market on behalf of AT&T Wireless. Power-on verification. Performed initial testing and commissioning on new Metro Cell BTS sites in New Mexico. T-1 testing. TEKMARK GLOBAL SOLUTIONS, Edison, NJ 2002-2003 Hub Technician (Contractor) Responsible for ensuring that new Verizon GNI Central Office was built to engineered specifications in Los Angeles. Assisted in testing of DMS-XA Core and Spectrum Peripheral Modules. Tested new fiber optical spans. Troubleshoot various hardware and communication problems as found. Installed Norstar ICS office phone system and programmed. Helped install Titan 5500 and 5320L digital cross connecting systems. SPRINT PCS, Westminster, CA 2002 Sr. Technical Support Representative Managed technical testing and repair of handsets. Direct sales of phones and accessories to retail customers. Inventory management and control. Provided direct customer service as store became busy. • Make recommendations and process customer equipment through repair and warranty processes. • Critical interface in providing product knowledge, phone programming, and equipment troubleshooting for the sales force in the retail center. • Supervisor of technical support team at West Hollywood, CA Super Store. NORTEL NETWORKS (positions 5-1), Irvine, CA 1987 - 2001 (5) Technical Service Engineer, Irvine, CA (2001) Provided a direct interface with Verizon Wireless operations and engineering. Built customer relationships. Performed upgrades on DISCO and SBS shelves. Assisted Verizon in SOC implementation pertaining to DMS-MTX. Assisted field technicians with BTS and T span issues during cut-overs. • Monitored and suggested improvements in system and network performance. • Assisted Network Integration during cutovers in the resolution of trouble tickets. (4) Technical Support Engineer, Richardson, TX (2000 - 2001) Provided remote customer service and technical support to Sprint PCS NTAC centers. Provided Technical Assistance Service (TAS) and Emergency Technical Assistance Service (ETAS). Assisted engineering and tested CDMA solutions in lab. Extensive training and on-line troubleshooting with field techs. Troubleshooting of DMS 100/MTX and XA-Core. Performed maintenance and troubleshooting on CM, MS, LPP (FRIU, RMU, LIU7), IOC, ENET, DTC, DISCO, SBS, BSM, BTSs and various PMs. • Performed complex root cause analysis of data collected during outage; ensured proper follow up. • Performed network integration of new and existing products as well as product extensions. • After one year of successes I was recruited to the Irvine, CA Verizon Wireless account (all expenses paid). TERRANCE JONES PAGE THREE (Nortel Networks positions continued) (3) Network Management Control Field Engineer, New Orleans, LA, Charlotte, NC (1999 - 2000) Remote point of contact and liaison for Bell South Long Distance. Test and turn up of T1 and T3 circuits. DMS 250 maintenance, upgrade and troubleshooting. Point to point testing with Long Distance and Local Carriers. Trunk maintenance. Performed regular daily maintenance tests and procedures on switch. Regularly cleared switch and DACS alarms. • Programmed, configured, and maintained Titan 5500 and 532L Broadband Cross-connecting Systems. • Performed DTC upgrades, maintenance and troubleshooting. Carrier, and CCS7 maintenance. (2) Sr. Systems Support Specialist, Richardson, TX (1997 - 1999) Performed remote surveillance, maintenance, and customer service for Nortel Network’s land-line and wireless products. Performed troubleshooting of various alarm levels during “grave yard” shift. • Point of contact for several national full maintenance contracts. Managed accounts and generated performance reports on a monthly basis. (1) Network Technician, New York, NY (1987 - 1997) Installed Key and Hybrid switching systems on behalf of Nynex Business Information Systems. Direct on-site interface and consultation with customers. Performed moves, adds, and changes on EAGLE, TIE, NEC, and Northern Telecom equipment. Site technician for Citicorp Investment Bank, NY, NY. Responsible for installs, moves, adds, and changes on Norstar systems for entire borough of Manhattan. Performed troubleshooting of 1-A2 equipment at the Statue of Liberty. Decisively expanded work into New England and began cable and termination operations throughout. Performed much Cat. 5 wiring. Began installing Meridian switches (various options). Began DMS installations on a national level. Switch-room setup and build-out. Power and battery rack building and setup. M-150 cabling and termination. Installed, maintained, and tested PBX (MSL 100) and Norstar office systems. Customer training. (Norstar) Performed programming and interfaced with project engineers and vendors. Recruited to Richardson, TX for wireless training and engineering. • Performed DMS installation, troubleshooting, hardware testing, and commissioning for large customers throughout the nation (i.e. GM, Kodak, Baylor Medical College). • Supervised groups that installed small and large-scale communication systems. EDUCATION PHOENIX COLLEGE, Phoenix AZ COLLIN COUNTY COMMUNITY COLLEGE, Plano TX BRIDGEPORT ENGINEERING INSTITUTE, Fairfield CT R.E.T.S. Electronic School, Broomall PA – Electronic Engineering Technology PRODUCT CERTIFICATIONS (Nortel Networks) DMS Supernode Systems Maintenance: Basic Platform (Nortel Networks) DMS Supernode Hardware Testing for Extensions (Nortel Networks) Wireless Networks CDMA Introduction (Nortel Networks) BASIC UNIX FOR THE BSM BSM Ops., Admin., & Maint. – Customized Customized BSC OA&M Basic Unix for the BSSM & BSSM Navigation Metrocell Operations & Maintenance Metrocell Troubleshooting PASSPORT 15000 In CDMA Networks: O, A & M Cisco Networking Academy | 
