MARK LEE ONGLAO
AL SATWA DUBAI U.A.E.
Tel. 0508789031, 0508548701
Nationality: Filipino
Date of Birth: May 13, 1978
Height: 5‘11 inches
Weight: 95 kilos
Status: Married
POSITION APPLIED:CUSTOMER SERVICE
Language: Basic Arabic
Duties and responsibilities:
• Jobholder will be responsible for developing and implementing marketing and sales plans at local and international levels in order to target the potential clients/entrepreneurs.
• Follow-up with clients and continuously review projects and contract details.
• To formulate effective business strategies and conduct market research in order to identify potential sales and marketing gaps and opportunities.
• Be able to analyze market condition.
• Co-ordination between clients & sales team.
• Responsible for sales margin.
• Able to see the big picture and develop strong image enhancement programs.
Formal Education:
Elementary: 1986 – 1992 University of Perpetual help Rizal, Philippines
High School: 1992 – 1996 University of Perpetual help Rizal, Philippines
Vocational: 1998 – 1999 Eduscan, Abu Dhabi, UAE
Working Experience:
Position Date Address
Sales Rep. Nov. ’96 – Sept. ’97 Mandarin hotel Phils.
• Coordinates the creation and production of sales and marketing.
• Coordinates advertising schedules and placement.
Secretary June ’98 – April ’00 Jobscan Abu Dhabi, UAE Cum Customer
• Ensures all staff in the department have personal objectives and KPIs which cascade down the department deliverables, regularly reviews performance and provide annual performance rating for his direct reportees.
• Role models the ethics and values of the business, demonstrates cultural sensitivity, and maintains high personal visibility own and other departments.
• Plans and supports talent management and succession planning within the department and ensures all senior managers have a career plan.
Sales Rep. March ’01 – April ’02 Panda hypermarket, Jeddah KSA
• Reviews specification sheets, obtains and prepares bids, and acts as liaison with vendors in such areas as delivering marketing material, scheduling proofs, and meetings.
• Maintains customer database and generates internal database information, such as lists and counts for direct marketing projects.
Sales Rep. April ’04 – May ’06 Annadah Medical Co. Riyadh, KSA
• Compiles and produces sales and marketing reports.
• Tracks, collates, and maintains inventory of marketing materials.
• Maintains inventory of photo work, artwork, and film, and maintains marketing literature, archive files, and sample files.
• Coordinates trade show exhibits, promotions, packaging, shipping, and staff travel plans, and travels to and participates in trade shows when necessary.
• Helps prepare for involvement in community organizations.
Supervisor Sept’06 – PRESENT COSTA Dubai U.A.E.
• Excellent communication and guest/employee relations skills.
• Excellent proactive attitude to work.
• Proven track record in delivering quality dining service.
• Strong ability to provide effective leadership to achieving desired goals.
• Remarkable organizational and time management skills.
• Remarkable ability to work a varied schedule, including weekends, holidays and evenings.
• Exceptional knowledge and understanding of food, beverage, and labor objectives.
• Uncommon ability to set an appropriate image and role model that represents the image and work style that is reflective of the hotel's values and culture.
• Great ability to promote excellent quality, customer service, cleanliness and safety.
Training Certificate :
Training Supervisor June 2003- Dec. 2003 Island cove Resort & Leisure Park
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