baristaMARK LEE ONGLAO AL SATWA DUBAI U.A.E. Tel. 0508789031, 0508548701 Nationality: Filipino Date of Birth: May 13, 1978 Height: 5‘11 inches Weight: 95 kilos Status: Married POSITION APPLIED:CUSTOMER SERVICE Language: Basic Arabic Duties and responsibilities: • Jobholder will be responsible for developing and implementing marketing and sales plans at local and international levels in order to target the potential clients/entrepreneurs. • Follow-up with clients and continuously review projects and contract details. • To formulate effective business strategies and conduct market research in order to identify potential sales and marketing gaps and opportunities. • Be able to analyze market condition. • Co-ordination between clients & sales team. • Responsible for sales margin. • Able to see the big picture and develop strong image enhancement programs. Formal Education: Elementary: 1986 – 1992 University of Perpetual help Rizal, Philippines High School: 1992 – 1996 University of Perpetual help Rizal, Philippines Vocational: 1998 – 1999 Eduscan, Abu Dhabi, UAE Working Experience: Position Date Address Sales Rep. Nov. ’96 – Sept. ’97 Mandarin hotel Phils. • Coordinates the creation and production of sales and marketing. • Coordinates advertising schedules and placement. Secretary June ’98 – April ’00 Jobscan Abu Dhabi, UAE Cum Customer • Ensures all staff in the department have personal objectives and KPIs which cascade down the department deliverables, regularly reviews performance and provide annual performance rating for his direct reportees. • Role models the ethics and values of the business, demonstrates cultural sensitivity, and maintains high personal visibility own and other departments. • Plans and supports talent management and succession planning within the department and ensures all senior managers have a career plan. Sales Rep. March ’01 – April ’02 Panda hypermarket, Jeddah KSA • Reviews specification sheets, obtains and prepares bids, and acts as liaison with vendors in such areas as delivering marketing material, scheduling proofs, and meetings. • Maintains customer database and generates internal database information, such as lists and counts for direct marketing projects. Sales Rep. April ’04 – May ’06 Annadah Medical Co. Riyadh, KSA • Compiles and produces sales and marketing reports. • Tracks, collates, and maintains inventory of marketing materials. • Maintains inventory of photo work, artwork, and film, and maintains marketing literature, archive files, and sample files. • Coordinates trade show exhibits, promotions, packaging, shipping, and staff travel plans, and travels to and participates in trade shows when necessary. • Helps prepare for involvement in community organizations. Supervisor Sept’06 – PRESENT COSTA Dubai U.A.E. • Excellent communication and guest/employee relations skills. • Excellent proactive attitude to work. • Proven track record in delivering quality dining service. • Strong ability to provide effective leadership to achieving desired goals. • Remarkable organizational and time management skills. • Remarkable ability to work a varied schedule, including weekends, holidays and evenings. • Exceptional knowledge and understanding of food, beverage, and labor objectives. • Uncommon ability to set an appropriate image and role model that represents the image and work style that is reflective of the hotel's values and culture. • Great ability to promote excellent quality, customer service, cleanliness and safety. Training Certificate : Training Supervisor June 2003- Dec. 2003 Island cove Resort & Leisure Park | 
