Looking for the right jobBrooke Kathryn Stoll Brooke.stoll@na.manpower.com 414.628.6098 Hospitality and Human Resource Management Dear Potential Employer, My goal is to obtain a vigorous and rewarding career with a dynamic and progressive company. I will strive to implement independent innovational thinking and to fully utilize all of my skills and strengths with whole-hearted investment in all aspects, strategies, and policy of a hospitality or Human Resource arena. I am substantially experienced in all areas of restaurant management and customer service, specifically fine dining and Five Diamond establishments. I have a very broad knowledge of food, wine, and fine spirits. My wine knowledge qualifies me to stand in as sommelier as needed. I am committed to outstanding customer service and have been successful in developing and leading an exceptionally well trained and educated staff. I am thoroughly knowledgeable of and always in expectation of proper beverage service and serving etiquette. My managerial skills also include the hiring, training, testing, scheduling, payroll, progressive discipline, and oversight of all employees. I exercised cost controlling methods by negotiating approved vendor rates while managing food, wine, liquor, and supply inventories. I served as a customer care liaison by ensuring that each guest had a comfortable and rewarding experience, and practiced quick and efficient problem solving. I also have extensive experience working with managerial programming of Micros and Aloha service systems. I am proficient in MS Word, Excel, Outlook, and Lotus Notes. I have also utilized these correlative skills, as well as many others, in Human Resource as a staffing specialist for Manpower International. I am confident I would serve as an indubitable asset to your company. References and letters of recommendation can be provided upon request. Thank you for your time and consideration. Best Regards, Brooke Kathryn Stoll Brooke Kathryn Stoll Brooke.stoll@na.manpower.com 414.628.6098 Hospitality and Human Resource Management Manpower International Milwaukee, WI 8/2004-3/2005 Staffing Specialist/Recruiter „h Spearheaded highest grossing office in region with direct-hire placements, and contract sales „h Provided direct on-site support management to high-level client employing 138 of our employees „h Unemployment compensation specialist and payroll coordinator, providing support and maintenance of internal database and Manpower Direct Time System „h Manager of several local accounts, aided in developing new business relations „h Statewide recruitment of high caliber candidates to Key Skill Sell to national accounts „h Interviewed, evaluated, and skill tested all potential candidates for placement „h Executed job training and orientation of new and existing employees „h Conducted PS-10 Work Environment Summaries, oversaw specific safety requirements „h Coached and counseled delinquent employees, authorized to terminate employment „h Configured and quoted appropriate bill rates to potential clients Sol Fire Milwaukee, WI 10/2002-6/2004 Front of House Manager/General Manager „h Oversaw and directed all operations of fine dining Latin inspired bistro „h Relayed critical food and wine knowledge through extensive wine and spirit tastings, food seminars, and quarterly testing of my staff. „h Utilized detailed knowledge of Latin wine varietals and characteristics „h Learned culinary techniques of numerous Latin countries „h Maintained exceptional customer and employee relations „h Coordinated special event parties, prepared limited menu and wine selections for seasonal or holiday food and wine events „h Accounted for and handled all financial deposits and payroll accounts „h Supervised kitchen staff and stood in as expeditor in absence of Executive Chef. Grenadiers Milwaukee, WI 6/2002-11/2002 Reservation Manager „h Coordinated 172 seat Four Star Restaurant „h Organized and directed major pharmaceutical company parties, weddings, seminars, and special events „h Trained bar staff on pertinent wine and spirit service „h Identified key clients and worked to service their particular needs and desires to ensure business relations within the business community The American Club Cucina Kohler, WI 2/2000-9/2002 Floor Supervisor/Head Server „h Adopted and enforced Five Diamond customer service program in world renowned resort „h Gained and utilized extensive food and wine knowledge, highlighting Mediterranean and Italian cuisine and European vineyards „h Conducted new hire training and orientation „h Recommended wine courses and practiced educated food and wine pairing „h Executed Five Diamond service etiquette, exceeding above and beyond good service standards Education Working toward a Bachelor of Arts Degree in Sociology from University of Wisconsin- Milwaukee | 
