operationsWhat type of job are you looking for? I am looking for a job as customer services manager of relationship manager in retail banking What nationality are you? Zambian What languages do you speak (and at what level)? I speak English very well and I speak French reasonably well. I also speak Bemba, Namwanga and Nyanja What country or area are you looking to work in and why? I would like to work in Lusaka because Iam based here currently What countries have you worked in? Zambia What countries do you have a visa to work in? common wealth and foreign countries What field do you currently work in? I currently work as branch operations Manager at the corporate branch for United bank for Africa What fields have you worked in before? I have exposure in general banking operations- joined as management trainee at Finance bank and that is how I am managing branch operations with a focus on customer service. This entails attending to all customer requests and resolving customer complaints. What qualifications do you hold? I hold a BSC (Hons)in Land Economics Which do you consider more valuable? Formal education or skills and why? skills and this is because they are of more practical benefits Describe the benefits of working with others working with others provides an opportunity for interchange of knowledge and skills. Describe the benefits of working alone working alone gives one an opportunity to develop independence in taking positions on issues without being unduly influenced by other. This develops one's thinking facaulties What was your worst working experience? Having to keep long hours balancing general ledger accounts caused by system failure What is the most important lesson you have learnt throughout your career? having the right attititude towards work and being resilient What unique skills do you have? relationship managemenr skills What would you consider as your 'dream job'? one that will be an interplay between relationship management and lending What are the most interesting aspects of your field? Dealing with customers What are the least interesting aspects of your field? authorizing transaction How can potential employers contact you? ruth simwanza mulenga cell:0260977331197 P.O.box 36794 lusaka | 
