'Dutch Speakers needed for Prague - Customer Service' Resume  

Mary Anne Hebert (170.252.72.61) -

Do you speak Dutch and English? Ready for an Experience Working Abroad? Accenture is a leading global company in Business Process Outsourcing. Our Prague and Bratislava Centers provide services to European and global clients and offer the following job opportunities if you are looking to begin or further your professional career.

Accenture’s global delivery model leverages our workforce of more than 115,000 people in 48 countries, and our network of more than 40 delivery centers around the world, to provide a full range of consulting, technology, and outsourcing services to clients across more than 30 industries. Our Prague and Bratislava Delivery Centers are currently recruiting Dutch speakers for job opportunities in Business Administration, Cash Collections, HR and Customer Service.

Job Responsibilities Could Include:

• Processing of Orders

• Billing: Retrieve Transactions, Inspect, Update Database, Create Contract for Services, Validate Input, Release Contract, Provide Billing Support

• Invoice Printing and Distribution

• Help Desk Support: Help Users Resolve Process and Technical Issues

• Manage Queries over the phone , by fax and email

• Order Acceptance/Placing Orders, Answer Customer Calls which relate to Customer Orders

• Develop Appropriate Client Relationships

• Perform Cash Collection Function: Monitor the time of customer billing to time of payment receipt, research payments, assist the customer with invoice questions, and manage/resolve disputes. Document customer calls in the system.

• Accounts Receivable: Apply cash payments to customer accounts, research misapplied or unknown items.

• Participate in Quality Management and Continuous Improvement Activities

Job Requirements Include:

• Fluent Dutch and Communicative English

• Minimum 18 Years of Age

• Experience with Microsoft Office (Word, Excel)

• Secondary Education (VMBO, HAVO, HBO)

• Team Player and Positive Attitude (Initiative and Enthusiasm)

• Attention to Detail, Analytical Thinking, and Ability to Follow Procedures

• Ability to Work with Computer and Phone for long periods of time

• Ability to solve urgent matters and work under pressure

Candidates with the Following Experience Preferred:

• Customer Service Experience

• Accounting Experience

• SAP Knowledge

• Familiarity with Distribution, Supply Chain, and A/R Principles

The relocation package will include a lump sum bonus equal to one month of your salary, reimbursed work authorization expenses, and reimbursed transportation to Prague or Bratislava. Information on Housing Arrangements will be provided to assist in your move. Professional development is a key part of the total rewards package we offer. You will receive continuous training, both formal and on-the-job. We offer competitive compensation, paid OT, 5 weeks vacation, flexible “cafeteria” benefits program, lunch tickets, sport activities, and pension and life insurance options. A reciprocal commitment for 1-2 years in Prague or Bratislava is requested.

To appy, please forward your resume in English to: maryanne.hebert@accenture.com

To learn more about Accenture, visit us on the web at www.accenture.com

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