With the advent of call centers and Business Process Outsourcing units that India managed to become a bigger name globally. One of the main reasons behind India becoming a favorite outsourcing hub was the large-scale availability of intelligent, talented English speaking work force that were ready to work at cost-effective prices. This factor has led to a major rise in call center jobs in India.According to a survey conducted by the Nasscom, India's call center industry accounts for a quarter of all software and services exports from the country. The main advantage of the call centers in India is that it has opened up several job opportunities for the people in India.
But there are also some disadvantages also associated with it. Actually, the call center jobs in India call for a lot of odd working hours and this in turn is making people lead a topsy-turvy life. Another concern, according to the Yale Global online magazine, is that the call-center industry in India requires English-speaking University graduates to answer questions from US customers but offers little in the way of advancement and intellectual stimulation. The rapid expansion of these call centers may soon create a shortage of these qualified English-speaking college graduates in India, pushing wages up and reducing India's competitiveness as one of the premier destinations for company call-centers.
Well, these are some concerns regarding call center jobs that need to be addressed but still, as of now, India remains a favorite outsourcing destination for foreign countries and will continue to do so.
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